International Customer Service Executive

4 days ago


Noida Uttar Pradesh, India onlineinfatuation Full time

**Profile**:International Customer Service Executive

**Salary**: Up to 36k

**Location**: Noida Sec 63

**Shift**: US/Night Shift

**Process**: US Process

**Job Type**: Full Time (on site)

Min 1 years' experience.

**Requirements**:

- **Issue Resolution**: Address customer concerns efficiently and effectively, striving for first-contact resolution whenever possible.
- **Product Knowledge**: Develop a deep understanding of our products and services to provide accurate information and assistance to customers.
- **International Communication**: Communicate effectively with customers from diverse cultural backgrounds, demonstrating cultural sensitivity and awareness.
- **Order Management**: Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless experience.
- **Escalation Handling**: Escalate complex issues to the appropriate department or higher management, ensuring swift resolution and customer satisfaction.
- **Feedback Management**: Gather customer feedback and insights to identify areas for improvement and contribute to the enhancement of products and services.
- **Documentation**: Maintain accurate records of customer interactions, transactions, inquiries, and complaints using CRM software.
- **Cross-functional Collaboration**: Collaborate with various teams including Sales, Marketing, and Operations to address customer needs and improve overall service delivery.
- **Quality Assurance**: Adhere to company policies and service standards to ensure consistently high-quality service delivery.

**Job Summary**:
The International Customer Service Executive plays a pivotal role in ensuring excellent customer experiences for our global clientele. They will be responsible for handling inquiries, resolving issues, and providing support via various channels to our international customers. This role requires exceptional communication skills, cultural sensitivity, and a dedication to providing top-notch service.

**Qualifications and Skills**:

- Bachelor’s degree.
- Previous experience in customer service or related roles, particularly in an international.
- Excellent verbal and written communication skills in English; proficiency.
- Strong interpersonal skills and ability to empathize with customers from diverse backgrounds.
- Problem-solving skills with a focus on finding efficient and effective solutions.
- Familiarity with CRM software and other customer service tools is desirable.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹36,000.00 per month

Schedule:

- Night shift
- US shift

Application Question(s):

- Do you have experience in international customer service and sales?
- Are you able to do US/Night shift?
- Are you a immediate joiner??

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



  • Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...


  • Noida, Uttar Pradesh, India onlineinfatuation Full time

    **Profile**:International Customer Service Executive **Salary**: Up to 35k **Location**: Noida Sec 63 **Shift**: US/Night Shift **Process**: US Process **Job Type**: Full Time (on site) Min 1 years' experience. **Requirements**: - **Issue Resolution**: Address customer concerns efficiently and effectively, striving for first-contact resolution...


  • Noida, Uttar Pradesh, India SS Technologies OPC Pvt Ltd Full time

    **Urgent Opening for Customer Service Executive** **About Company**: SS Technologies OPC Pvt. Ltd. is a leading provider of innovative technology solutions in the automotive industry. Specializing in Engine and Transmission technology, we are committed to delivering innovative solutions that drive the performance and efficiency of 4-wheelers. As we expand...


  • Noida, Uttar Pradesh, India Zeeko Full time

    **Salary**: Depending on experience INR 3,10,000 - 8,15,000 per annum **Who we are** We educate young people to safely benefit from the Internet and technology. Our company values innovation, customer focus, and product research. We are at an exciting stage and looking for passionate, curious, and creative individuals to join its mission. We are currently...


  • Noida, Uttar Pradesh, India Zeeko Full time

    **Salary**: Depending on experience INR 3,10,000 - 8,15,000 per annum **Who we are** We educate young people to safely benefit from the Internet and technology. Our company values innovation, customer focus, and product research. We are at an exciting stage and looking for passionate, curious, and creative individuals to join its mission. We are currently...


  • Noida, Uttar Pradesh, India Yellow Straw Advertising LLP Full time

    **Position Name**:Customer Service Executive **Location**: Noida Sector 62 **About the Company** Yellow Straw Advertising is an innovative advertising agency located in Noida. Our team comprises alpha geeks who work together to create substantial strategies for brand campaigns. We believe in providing a seamless customer experience and strive to exceed...


  • uttar pradesh, India Study Group Full time

    Contract type: Full timeLocation: NoidaJOB OVERVIEWThe Customer Service Executive role is focused on providing support in processing and resolving all queries, requests, and complaints received from both Study Group’s external customers (primarily Agents) and internal customers.The successful applicant will have experience in working towards Service...


  • Noida, Uttar Pradesh, India Virtual Corporate Full time

    **Process Associate (International Voice Process) / Virtual Assistant** Company - Ultrashield Technologies Location - Noida Sector-62 Position: Process Associate/ Virtual Assistant Experience: 1-2 years Shift Timings: 8 P.M to 5 A.M (Night Shift) **About Us**: Ultrashield Software LLC has grown tremendously to deliver the full range of Website, Web...


  • Noida, Uttar Pradesh, India First Connect Worldwide LLC Full time

    **Qualifications** - Customer Service Representatives - Customer Satisfaction - Excellent communication and interpersonal skills - Ability to handle customer inquiries and resolve issues effectively - A positive attitude and a strong commitment to customer service - Attention to detail and the ability to multitask - Experience in the transportation or...


  • Noida, Uttar Pradesh, India ICONIC BUSINESS SOLUTION LLP Full time

    **Position **:Customer Service Executive **Experience **:Minimum 1 Year **Location **:Noida Sector 58 **Responsibilities**: - Provide accurate information about our products, services, and policies to customers. - Assist customers in resolving issues, complaints, and escalations in a timely manner. - Ensure customer satisfaction by delivering...


  • Noida, Uttar Pradesh, India nconnectconsultants Full time

    Graduate with 6 months of experience of International Voice process. Excellent comm skills. **Role & Responsibility** Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance...


  • Noida, Uttar Pradesh, India Virtual Corporate Full time

    **Process Associate (International Voice Process) / Virtual Assistant** Company - Ultrashield Technologies Location - Noida Sector-62 Position: Process Associate/ Virtual Assistant Experience: 1-2 years Shift Timings: 8 P.M to 5 A.M (Night Shift) **About Us**: Ultrashield Software LLC has grown tremendously to deliver the full range of Website, Web...


  • Noida, Uttar Pradesh, India Ebixcash Global service pvt ltd Full time

    We are Hiring for Customer care Executive Good Communications 12th pass or Any UG Interested for Calling profile inbound and outbound shift: - Rotational Rotational Off in a Week Joining: - as soon as possible Address - *Ebixcash Global services* *A-94/5/6, A block, sec-58, Noida* *Meet - Pushpa Nautiyal* Meet HR Pushpa...


  • Noida, Uttar Pradesh, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...


  • Uttar Pradesh, India British Council Full time

    Sales and Customer Service Executive, English Online **Date**:1 Feb 2023 **Location**: Uttar Pradesh, South Asia, IN **Company**:British Council **English Online** **Sales and Customer Service Executive - contract** **Based in anywhere in India - 100% online** **Immediate start date (on successful screening completion)** This is an opportunity to play...


  • Noida, Uttar Pradesh, India KALP SOLUTIONS Full time

    We are looking for a dedicated Customer Service Representative to join our International Voice Process(Collection) team. This role involves handling incoming and outgoing calls from global customers, addressing their inquiries, complaints, and issues professionally and efficiently. **Key Responsibilities**: - Provide exceptional customer support via voice...


  • Noida, Uttar Pradesh, India G&R Management Consultancy pvt ltd. Full time

    Responsibilities Manage inbound/ outbound calls or chats in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile. Keep records of...


  • Noida, Uttar Pradesh, India Business2sell Services Full time

    **JD -Sales & Customer Care Executive** **Experience - 0 - 2 years** **Salary - 2.5 - 3 LPA** The Business2Sell Group, established in 2006, is an Australian IT success story excelling in online marketplaces like Business2Sell, CommercialProperty2Sell, Franchise2Sell, and MillionDollarMansions. Among its verticals, BCIC provides top-notch services like...


  • Noida, Uttar Pradesh, India Business2sell Services Full time

    **JD -Sales & Customer Care Executive** **Experience - 0 - 2 years** **Salary - 2.5 - 3 LPA** The Business2Sell Group, established in 2006, is an Australian IT success story excelling in online marketplaces like Business2Sell, CommercialProperty2Sell, Franchise2Sell, and MillionDollarMansions. Among its verticals, BCIC provides top-notch services like...


  • Noida, Uttar Pradesh, India Rannkly Full time

    Customer Service Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: -...