International Customer Service Agent

5 days ago


Noida Uttar Pradesh, India onlineinfatuation Full time

**Profile**:International Customer Service Executive

**Salary**: Up to 35k

**Location**: Noida Sec 63

**Shift**: US/Night Shift

**Process**: US Process

**Job Type**: Full Time (on site)

Min 1 years' experience.

**Requirements**:

- **Issue Resolution**: Address customer concerns efficiently and effectively, striving for first-contact resolution whenever possible.
- **Product Knowledge**: Develop a deep understanding of our products and services to provide accurate information and assistance to customers.
- **International Communication**: Communicate effectively with customers from diverse cultural backgrounds, demonstrating cultural sensitivity and awareness.
- **Order Management**: Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless experience.
- **Escalation Handling**: Escalate complex issues to the appropriate department or higher management, ensuring swift resolution and customer satisfaction.
- **Feedback Management**: Gather customer feedback and insights to identify areas for improvement and contribute to the enhancement of products and services.
- **Documentation**: Maintain accurate records of customer interactions, transactions, inquiries, and complaints using CRM software.
- **Cross-functional Collaboration**: Collaborate with various teams including Sales, Marketing, and Operations to address customer needs and improve overall service delivery.
- **Quality Assurance**: Adhere to company policies and service standards to ensure consistently high-quality service delivery.

**Job Summary**:
The International Customer Service Executive plays a pivotal role in ensuring excellent customer experiences for our global clientele. They will be responsible for handling inquiries, resolving issues, and providing support via various channels to our international customers. This role requires exceptional communication skills, cultural sensitivity, and a dedication to providing top-notch service.

**Qualifications and Skills**:

- Bachelor’s degree.
- Previous experience in customer service or related roles, particularly in an international.
- Excellent verbal and written communication skills in English; proficiency.
- Strong interpersonal skills and ability to empathize with customers from diverse backgrounds.
- Problem-solving skills with a focus on finding efficient and effective solutions.
- Familiarity with CRM software and other customer service tools is desirable.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

Work Location: In person

**Speak with the employer**
+91 8178613779



  • Noida, Uttar Pradesh, India onlineinfatuation Full time

    Profile: US Customer Service Agent (Voice Process) **Salary**: INR 30,000-36,000/- per month Location: Noida Sec 63 Shift: US Shift/ Night Shift **Job Type**: Full Time (On Site) Min 6 months experience in International Customer Service. **Position Overview**: **Key Responsibilities**: - **Customer Support**: Serve as the primary point of contact for...


  • Noida, Uttar Pradesh, India Talent X International Full time

    We are hiring Customer Service Representative for a leading company. Job Role - Customer Service Representative Industry - International Telecom Shift - US Shift Location - Noida Sector 81 Experience - Must have Minimum 6 Months in an international bpo. Knowledge & Skills Required - Any Undergraduate/Graduate Should have excellent communication skills...


  • Noida, Uttar Pradesh, India Web Stars Full time

    **JOB TITLE**: International Inbound Voice Agent **LOCATION**: Noida, uttarpradesh Qualification : 12th pass / graduate Experience : 1year **RESPONSIBILITES**: - **Handle Inbound Calls**: Assist international customers with queries and issues. - **Customer Support**: Provide accurate solutions and product information. - **Issue Resolution**: Address and...


  • Noida, Uttar Pradesh, India Provana India Private Limited Full time

    *Job Description: International Debt Collections Specialist* *Position Title*: International Debt Collections Specialist *Location*: [NOIDA] *Department*: Collections *Reports To*: Manager *Overview*: ## *Key Responsibilities*: - *Debt Collection*: Manage the process of collecting outstanding debts from international customers, ensuring timely recovery...


  • Noida Sector 62, Noida, Uttar Pradesh, India Talent X International Full time

    We are hiring Customer Service Representative for a leading company. Job Role - Customer Service Representative Industry - International Telecom Shift - US Shift Location - Noida Experience - Must have Minimum 6 Months in an international bpo. Knowledge & Skills Required - Any Undergraduate/Graduate Should have excellent communication skills in...


  • Noida, Uttar Pradesh, India Dynamointellect Private Limited Full time

    ResponsibilitiesCustomer Service Responsibilities list: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by...

  • Telesales Agent

    3 weeks ago


    Noida, Uttar Pradesh, India HrCadre Consulting Full time

    Job Description: Sales Call Center Agent Industry: Term Insurance Position : Sales Call Center Agent Location: Noida Job Summary: Squadstack is looking for dynamic and motivated Sales Call Center Agents to join our team. insurance, to prospective customers. As a Sales Call Center Agent, you will play a critical role in driving revenue growth and...

  • Travel Agents

    4 weeks ago


    Noida, Uttar Pradesh, India Alpran HR Services pvt ltd Full time

    We are looking for a Travel Agent, who is passionate about traveling. You will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our suppliers. The goal is to keep our clients satisfied and loyal for future services. **Responsibilities**: - Plan and sell transportations,...

  • Travel Agent

    2 weeks ago


    Noida, Uttar Pradesh, India Mehu Solutions Private Limited Full time

    **Company Description** Mehu Solutions Private Limited is a comprehensive travel solutions provider located in Noida. With a relentless commitment to excellence, we strive to redefine your travel experience, making it seamless, convenient, and memorable. Our specialization in a myriad of services ensures that we cater to all your travel needs, enabling you...


  • Noida, Uttar Pradesh, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...


  • Noida, Uttar Pradesh, India True Pace Consulting Full time

    We are looking for BPO sector having Excellent Communication and ready to work in Rotational Shifts for UK/US International Voice Process. **Role Description** This is a full-time role for an International Voice Process position for one of our client which is located in Noida. The role involves handling international voice calls, providing customer...


  • Noida, Uttar Pradesh, India INTINERI INFOSOL PVT LTD Full time

    *Position:* International Customer Support Executive *Location:* [Noida] *Department:* Customer Service *Reporting to:* Customer Support Manager ## *Job Overview:* ## *Key Responsibilities:* 1. *Customer Support:* - Provide clear, accurate, and timely information to customers regarding product or service inquiries. - Resolve product/service issues,...


  • Noida, Uttar Pradesh, India Hemocean outsourcing Full time

    Chat process Mail process Inbound process Customer care executive Salary 10k to 16k in hand Hindi comms English comms Both required **Job Types**: Full-time, Permanent, Fresher Pay: ₹8,609.75 - ₹17,150.79 per month Schedule: - Rotational shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year...


  • Noida, Uttar Pradesh, India onlineinfatuation Full time

    **Profile**:International Customer Service Executive **Salary**: Up to 36k **Location**: Noida Sec 63 **Shift**: US/Night Shift **Process**: US Process **Job Type**: Full Time (on site) Min 1 years' experience. **Requirements**: - **Issue Resolution**: Address customer concerns efficiently and effectively, striving for first-contact resolution...


  • Noida, Uttar Pradesh, India 10x Growth Accelerator Full time

    **Customer Support Executive (Blended Process - Chat 80% and Call 20%)** - _____________________ - **Answering the interview call is essential. If you can't commit, please don't apply.**: - You will receive a **brief interview call** within 3-5 days, so please stay **alert**. - If selected, you must attend a **WALK-IN interview** in Noida Sector 62. -...

  • Telesales Agent

    1 week ago


    Noida, Uttar Pradesh, India Crack-ED Full time

    Job Title: Telesales Agent Overview: As a Telesales Agent, you will be responsible for generating sales leads, contacting potential customers over the phone, and persuading them to purchase our products or services. Your primary objective will be to achieve sales targets, while providing excellent customer service and building rapport with prospects. This...

  • Spanish Travel Agent

    3 weeks ago


    Noida, Uttar Pradesh, India RJV Travels Pvt Ltd Full time

    **Role Description** This is a full-time on-site role for a **Spanish Travel Agent at RJV Travels Private Limited **in Noida. The Travel Agent will be responsible for handling reservations, customer service, car rentals, travel arrangements, and sales on a day-to-day basis. **Qualifications** - Reservations and Travel Arrangements skills - Customer Service...

  • Travel Agent

    3 weeks ago


    Noida, Uttar Pradesh, India Ems Digital Full time

    **Position Overview**: We are seeking a dynamic and customer-oriented Travel Agent to join our team. As a Travel Agent, you will be responsible for assisting clients in planning and booking their travel arrangements, providing personalized service, and ensuring a smooth and enjoyable travel experience. **Roles & Responsibilities**: - Understand clients'...

  • Travel Sales Agent

    2 weeks ago


    Noida, Uttar Pradesh, India Monk Travel Tech Pvt. Ltd. Full time

    We are hiring for **"Monk Travel Tech Pvt. Ltd."** We are looking "Immediate Joiner" for the Position **Travel Sales Agent**" **Desired Skills and Experience**: - Excellent communication and interpersonal skills is must - Have passion for Sales and customer service is must - Knowledge of Online booking of flights, hotels, etc. preferred but not a...

  • Travel Sales Agent

    3 weeks ago


    Noida, Uttar Pradesh, India Monk Travel Tech Pvt. Ltd. Full time

    We are hiring for **"Monk Travel Tech Pvt. Ltd."** We are looking "Immediate Joiner" for the Position **Travel Sales Agent**" **Desired Skills and Experience**: - Excellent communication and interpersonal skills is must - Have passion for Sales and customer service is must - Knowledge of Online booking of flights, hotels, etc. preferred but not a...