Us Customer Service Agent
4 months ago
Profile: US Customer Service Agent (Voice Process)
**Salary**: INR 30,000-36,000/- per month
Location: Noida Sec 63
Shift: US Shift/ Night Shift
**Job Type**: Full Time (On Site)
Min 6 months experience in International Customer Service.
**Position Overview**:
**Key Responsibilities**:
- **Customer Support**: Serve as the primary point of contact for international customers via call. Address inquiries, resolve issues, and provide timely solutions to ensure customer satisfaction.
- **Language Proficiency**: Demonstrate proficiency in multiple languages to effectively communicate with our diverse customer base. Fluency in English is required, and additional language skills (e.g., Spanish, French, Mandarin) are highly desirable.
- **Cultural Awareness**: Exhibit cultural sensitivity and adaptability when interacting with customers from different regions and backgrounds. Understand cultural nuances to enhance the customer experience and foster positive relationships.
- **Product Knowledge**: Develop a comprehensive understanding of our products and services to accurately assist customers with inquiries, troubleshooting, and product recommendations.
- **Problem-Solving**: Utilize critical thinking and problem-solving skills to address complex customer issues promptly and efficiently. Collaborate with internal teams to escalate unresolved issues and ensure timely resolution.
- **Documentation**: Maintain accurate records of customer interactions, inquiries, and resolutions using our CRM system. Generate reports and analyse data to identify trends, common issues, and opportunities for improvement.
- **Customer Satisfaction**: Strive to exceed customer expectations by delivering personalized support and demonstrating empathy towards their concerns. Proactively gather feedback and identify areas for service enhancement.
**Qualifications**:
- Bachelor's degree or equivalent work experience
- Previous experience in customer service or a related field preferred
- Exceptional verbal and written communication skills
- Proficiency in English; additional language skills highly desirable
- Strong interpersonal skills and cultural awareness
- Ability to multitask and prioritize in a fast-paced environment
- Problem-solving mindset and attention to detail
- Proficiency with CRM software and Microsoft Office Suite
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹36,000.00 per month
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Do you have experience in International Customer Service?
- Are you an immediate joiner?
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8178613779
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