Customer Service Representative

5 months ago


Noida Uttar Pradesh, India Wipro Limited Full time

Noida, India
- DOP
- 3072943

**Job Description**:

- Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and
- business process services company. We harness the power of cognitive computing, hyper-automation, robotics,
- cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
- A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability
- and good corporate citizenship, we have a dedicated workforce of over 170,000, serving clients across six
- continents.Together, we discover ideas and connect the dots to build a better and a bold new future.
- Wipro HR Services India Pvt Ltd. is looking for a Customer Service RepresentativeWe are looking for smart
- professionals with a great attitude to make every single client interaction delightful.

**Your Impact as a Customer Service Representative**

Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
- Time & Customer Effort

Adhere to Customer Service Attendance & Accountability policies

Execute issue /query resolution and ensure proper documentation & follow-upIdentify, share and support
- operational improvement

Roles & Responsibilities:

- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
- Time & Customer Effort- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-upIdentify, share and support
- operational improvement

Qualifications:
Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)Full time MBA,
- BE, and B-tech graduates with minimum 6 months of BPO experience
- Good communication skills, client centricity, flexibility, openness to learning, comfortable with US shifts

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.



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