Customer Service Representative
2 months ago
**Customer Service Representative**
**Ghaziabad, UP**
**About Us**
Ingersoll Rand Technologies & Services Pvt Limited is a part of Ingersoll Rand’s Power tools and lifting equipment division and is leading manufacturer of high quality assembly Equipments comprising of pneumatic tools at Sahibabad Industrial area, Ghaziabad.
**Job Summary**
The position will manage the customer experience in India by handling and supporting all operational transactions within the assigned territory. They will coordinate the order flow activities across departments and geographical locations in order to ensure we meet our commitments to the customer.
**Responsibilities**
- Provide a high level of account management to customers.
- Manage customer orders from placement to invoicing through multiple channels, including E-Mail and websites to ensure 100% customer satisfaction.
- Work with demand management to satisfy customers’ required delivery dates.
- Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc.
- Provide customer support for pre order activities (pricing, availability, quoting, technical specifications).
- Ownership of customer feedback and queries and proactive management of issues through resolution.
- Process customer orders (promise dates, order entry, collaboration with supply chain and operations).
- Ensure that all requested support is provided to meet the monthly revenue target.
- Process claims and product returns in line with the Business Unit policies within the service level objectives and initiate corrective actions.
- Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy / excess in inventory.
- Identify improvements by using Lean Principles methodology.
- Liaise with plant to improve delivery dates.
- Respond to technical questions or refer them to appropriate functions.
- Escalate customer issues requiring more complex cross functional resolution to the IR Corrective and Preventive Action System (IR CAPA)
- Represent Ingersoll Rand in a professional and courteous manner to customers to ensure service excellence and customer satisfaction
**Basic Qualifications**
- BE / B.Tech.(Mechanical/ Electrical / Electronics / Instrumentation). Master's degree preferred.
- 10 - 12 years’ experience in service / customer facing role
- Good level of English, spoken and written
**Travel & Work Arrangements/Requirements**
Onsite Work
**Key Competencies**
- Experience in a customer facing role**. **Previous exposure to the Technical /Industrial organization preferred
- Self-motivated, assertive individual, problem solver and teamwork oriented.
- Understanding operations and the supply demand flow is beneficial.
- Knowledge of Continuous Improvements tools
- Ability to communicate clearly and effectively using positive language
- Important Qualities - professionalism, decision-making, stress tolerance and time-management skills
- Fluent English is required
**What we offer**
We are all owners of the company Stock options(Employee Ownership Program) that align your interests with the company's success.
Yearly performance-based bonus, rewarding your hard work and dedication.
Leave Encashments
Maternity/Paternity Leaves
Employee Health covered under Medical, Group Term Life & Accident Insurance
Employee Assistance Program
Employee development with LinkedIn Learning
Employee recognition via Awardco
Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.
-
Customer Service Representative
1 month ago
Ghaziabad, Uttar Pradesh, India Ingersoll Rand Full time**Job title: Customer Service Representative** **Location**:Sahibabad, Ghaziabad **About Us** **Job Overview**: The position will manage the customer experience in India by handling and supporting all operational transactions within the assigned territory. They will coordinate the order flow activities across departments and geographical locations in...
-
Customer Service Representative
4 months ago
Ghaziabad, Uttar Pradesh, India Ingersoll Rand Full time**Position Objective**: The position will manage the customer experience in India by handling and supporting all operational transactions within the assigned territory. They will coordinate the order flow activities across departments and geographical locations in order to ensure we meet our commitments to the customer. **Principal Responsibilities**: -...
-
Customer Service Representative
2 months ago
Noida, Uttar Pradesh, India Dyneton Full time**Job Description - Customer service Representative** **About the Role** As a Customer Service Representative, you will be responsible for providing exceptional service to customers by answering inquiries, resolving issues, and assisting with orders, products, and services. You'll be the first point of contact for customers, ensuring they have a positive...
-
Customer Service Representative
7 months ago
Noida, Uttar Pradesh, India Wingardium Leviosa Full timeA Customer Service Representative (CSR) plays a key role in ensuring customer satisfaction and maintaining positive relationships between a company and its clients. Job duties may vary based on the specific industry or company, but generally, a CSR is responsible for: **Problem Solving**: They identify and solve customer problems, aiming to provide a quick...
-
Customer Service Representative
2 months ago
Ghaziabad, Uttar Pradesh, India INTINERI INFOSOL PVT LTD Full time**Job Description: Customer Relationship Executive (CRE)** **Company Name**: Beekay Group** **Location**: Ghaziabad** **Position**: Customer Relationship Executive (CRE)** **Salary**: Up to ₹18,000 (based on experience)** **### **Key Responsibilities**: - **Relationship Management**: Build and maintain strong, long-term relationships with clients. -...
-
Customer Service Representative
4 months ago
Noida, Uttar Pradesh, India Soltee by Sulakshana Monga Full time**Job Title**: Customer Service Representative **Key Responsibilities**: - **Customer Support and Assistance**: - Provide accurate information about products, orders, shipping, returns, and exchanges. - Assist customers with placing orders, making payments, tracking deliveries, and resolving any order-related issues. - **Issue Resolution and Complaint...
-
Customer Service Representative
4 months ago
Ghaziabad, Uttar Pradesh, India FK Sports Full timeFresher applicant will also be considered if have the right skills. CUSTOMER SERVICE To provide a seamless experience addressing customers' questions or issues over the E-mails to UK Customers and to efficiently fulfill all the assigned job responsibilities as per the prerequisites. **Job Responsibilities: - ** 1. Raising support tickets to enable...
-
Customer Service Representative
3 days ago
Noida, Uttar Pradesh, India Boxlike Solutions Pvt ltd Full timeDaily Records **Recruitment Plan**Telephone Customer Service Representative Requirements: 1. Must have 3-4 years of customer service experience, including 1-2 years of telephone call experience, and be able to skillfully handle any type of customer complaints in different scenarios 2. Possess excellent thinking ability, be able to proactively think about...
-
Customer Service Representative
4 days ago
Noida, Uttar Pradesh, India RecruitEase Full time**JOB DESCRIPTION: CUSTOMER SERVICE REPRESENTATIVE** **Work location**:Ithum Tower, Sector 62, Noida **About Employer**: We are a leading company in financial services, dedicated to providing comprehensive solutions to our customers. We are looking for a motivated and customer-focused customer relations executive to join our team. **Key...
-
Customer Service Representative
7 months ago
Lucknow, Uttar Pradesh, India Vedant Fashions Pvt LTD (Manyavar), Bhavya kapur makeup Academy Full time**Customer Support Executive Responsibilities: (Only females - Fresher may also apply)**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. -...
-
Customer Service Representative
7 months ago
Noida, Uttar Pradesh, India KALP SOLUTIONS Full timeWe are looking for a dedicated Customer Service Representative to join our International Voice Process(Collection) team. This role involves handling incoming and outgoing calls from global customers, addressing their inquiries, complaints, and issues professionally and efficiently. **Key Responsibilities**: - Provide exceptional customer support via voice...
-
Csr - Customer Service Representative
3 months ago
Noida, Uttar Pradesh, India Virtual Assistant Pvt Ltd Full time**Urgent Requirement**:Work from Office**. Immediate Joiners required for an international client, interview will be today virtually or telephonic. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, ensuring customer satisfaction, and enhancing the overall customer experience. **Skills &...
-
Customer Service Representative
7 months ago
Noida, Uttar Pradesh, India True Beam Full timeAs an international customer care representative, you'd be responsible for assisting customers from various parts of the world with their inquiries, issues, and requests regarding products or services. Your duties might include: - Addressing customer concerns and resolving complaints in a timely and professional manner. - Offering product or service...
-
Chat Customer Service Representative
7 months ago
Noida, Uttar Pradesh, India recruiting xpert Full time**Full job description** - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of...
-
Customer Service Representative
7 months ago
Uttar Pradesh, India Pinnacle Partners, Inc. Full time**POSITION DETAILS**: Pinnacle Partners has partnered with a company in North Sioux City, SD in search of a Customer Service Representative. This is a fully in person, temporary position that is expected to last 6 months with the possibility of getting extended. The company itself is in the financial industry. They partner with various financial institutions...
-
Customer Service Representative
3 months ago
Noida, Uttar Pradesh, India Moxi Outsourcing Full timeRequirement Hiring for International Process (Excellent Communication Skills ) - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and...
-
Customer Service Representative
2 months ago
Noida, Uttar Pradesh, India Onelap Telematics Private Limited Full timeJob description We are looking for a qualified Technical customer support executive to manage a team of representatives who will offer excellent customer service and after-sales support. 1. Resolving customer complaints brought to your attention. 2. Possessing excellent product knowledge to enhance customer support. 3. Maintaining a pleasant working...
-
Customer Service Representative
1 week ago
Ghaziabad, Uttar Pradesh, India Rentrip Services Private Limited Full timeWe are looking for a competitive and trustworthy Sales Executive to help us build up our business activities. Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth. **Responsibilities** - Conduct market research to identify selling possibilities and evaluate customer needs. -...
-
Customer Service Representative
1 week ago
Indore, Madhya Pradesh, India smart learning destination private limited Full timeJob Profile: Customer Service Representative for Online Sales Customer Service Representative Responsibilities: - Provide exceptional customer service to ensure a positive shopping experience - Assist customers with product inquiries, orders, and returns - Maintain accurate records of customer interactions and transactions - Collaborate with other...
-
MNC | Customer Service Representative
5 days ago
uttar pradesh, India MNC Full timeExciting Opportunity: Customer Service Role in a Leading International BPOAre you passionate about delivering top-notch customer service? Join our dynamic team and grow your career with us!Job Details:Salary: ₹35,000 in-hand + ₹8,800 Night Allowance & Attendance Bonus + Lucrative IncentivesPerks: Competitive pay, permanent employment, and opportunities...