Customer Service Representative
7 months ago
**Customer Support Executive Responsibilities: (Only females - Fresher may also apply)**:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Computer proficiency - Excel, Word, PowerPoint.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
**Customer Support Executive Requirements**:
- A bachelor’s degree in administration or a related field.
- A minimum of 1 -2 years experience.
- Excellent interpersonal and written and oral communication skills.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
**Job Types**: Full-time, Permanent
Pay: ₹8,000.00 - ₹12,000.00 per month
Schedule:
- Day shift
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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