Customer Service Executive

6 months ago


Noida Uttar Pradesh, India Constems-AI Full time

Identify, assess and co-ordinate among multiple stakeholders to achieve customer satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer operations team, project implementation targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file necessary documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

**Job Types**: Full-time, Internship
Contract length: 6 months

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Master's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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