Customer Service Executive
2 months ago
*Job Posting: Customer Support Executive*
*Company:* Niva Bupa
*Location:* Noida Sector 59
*Position:* Customer Support Executive
*Salary:* Based on experience and skills
*Shift:* 9 hours
*Job Description:*
Niva Bupa is looking for a dedicated Customer Support Executive to join our team. The role involves providing exceptional support to our customers and ensuring a seamless experience. Responsibilities include:
- *Issue Resolution:* Offer accurate information, troubleshoot issues, and effectively handle customer concerns.
- *Record Keeping:* Document customer interactions and transactions in our CRM system.
- *Feedback Collection:* Collect customer feedback to contribute to service and product improvements.
- *Performance Metrics:* Meet performance goals related to customer satisfaction and response times.
*Requirements:*
- *Experience:* Minimum of 6 months in a customer support role, with proper documentation from previous employers.
- *Education:* Graduate with a relevant degree.
- *Communication Skills:* Excellent English communication skills (A+ level); proficiency in additional languages such as Tamil, Telugu, Bengali, Punjabi, or Gujarati is an advantage.
*How to Apply:*
- 8791881514
Join Niva Bupa and be part of a dynamic team committed to delivering outstanding customer service
Pay: ₹15,000.00 - ₹28,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Evening shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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