Customer Service Executive

2 months ago


Noida Uttar Pradesh, India Venture Quest Full time

*Job Posting: Customer Support Executive*

*Company:* Niva Bupa

*Location:* Noida Sector 59

*Position:* Customer Support Executive

*Salary:* Based on experience and skills

*Shift:* 9 hours

*Job Description:*

Niva Bupa is looking for a dedicated Customer Support Executive to join our team. The role involves providing exceptional support to our customers and ensuring a seamless experience. Responsibilities include:

- *Issue Resolution:* Offer accurate information, troubleshoot issues, and effectively handle customer concerns.
- *Record Keeping:* Document customer interactions and transactions in our CRM system.
- *Feedback Collection:* Collect customer feedback to contribute to service and product improvements.
- *Performance Metrics:* Meet performance goals related to customer satisfaction and response times.

*Requirements:*
- *Experience:* Minimum of 6 months in a customer support role, with proper documentation from previous employers.
- *Education:* Graduate with a relevant degree.
- *Communication Skills:* Excellent English communication skills (A+ level); proficiency in additional languages such as Tamil, Telugu, Bengali, Punjabi, or Gujarati is an advantage.

*How to Apply:*
- 8791881514

Join Niva Bupa and be part of a dynamic team committed to delivering outstanding customer service

Pay: ₹15,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Evening shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person



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