Customer Service Executive
5 days ago
**Job Title - Customer Service Executive**
**Location - Work From Office (Noida Office)**
**Experience - 1+ Years (Freshers can also Apply)**
**Min. Qualification: - A minimum of 60% in 10th, 12th, and graduation grades.**
**Calling Process**:
- Ability to handle both Outbound and inbound calls on an everyday basis
- Follow communication scripts when handling different topics
- Identify customer's needs, clarify information, research every issue, and provide solutions and/or alternatives
- Customer focus and adaptability to different personality types
- Attending meetings with the clients and understanding their queries and implementing changes as per client requirements.
**Prepare and share Reports**:
- Daily/Weekly reports to be shared with the clients in the shared format
- Data handling in Google sheets and Excel
- Ability to identify and suggest improvement areas
**Eligibility Criteria**
- Knowledge of spoken and written English is a MUST
- Strong phone and verbal communication skills along with active listening
- Min. Percentage Qualification - 60% & above
- Graduation is a must
- Must Have Laptop
**Pls Note**:
- This is Work From Office profile._
References are most welcome
**Job Types**: Full-time, Permanent
Pay: ₹20,500.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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