Customer Service Executive

5 days ago


Noida Uttar Pradesh, India Creative Lipi Webtech Pvt. Ltd Full time

**Job Title - Customer Service Executive**

**Location - Work From Office (Noida Office)**

**Experience - 1+ Years (Freshers can also Apply)**

**Min. Qualification: - A minimum of 60% in 10th, 12th, and graduation grades.**

**Calling Process**:

- Ability to handle both Outbound and inbound calls on an everyday basis
- Follow communication scripts when handling different topics
- Identify customer's needs, clarify information, research every issue, and provide solutions and/or alternatives
- Customer focus and adaptability to different personality types
- Attending meetings with the clients and understanding their queries and implementing changes as per client requirements.

**Prepare and share Reports**:

- Daily/Weekly reports to be shared with the clients in the shared format
- Data handling in Google sheets and Excel
- Ability to identify and suggest improvement areas

**Eligibility Criteria**
- Knowledge of spoken and written English is a MUST
- Strong phone and verbal communication skills along with active listening
- Min. Percentage Qualification - 60% & above
- Graduation is a must
- Must Have Laptop

**Pls Note**:

- This is Work From Office profile._

References are most welcome

**Job Types**: Full-time, Permanent

Pay: ₹20,500.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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