Guest Relations Officer
2 weeks ago
**Role **Guest Relation Officer
**Accountabilities/ Job Description**
**Daily Operations**:
- Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries
- Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
- Responsible for managing the office unit & PABX system setup and requests for all clients
- Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
- Coordinates conference room bookings, refreshments for meetings and other special arrangements
- Handles all secretarial and administrative duties for clients, as requested
- Performs check in & check out process for all clients
**Service Standards**:
- Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback
- Ensures that the Centre’s service standards are maintained at all times
**Key Performance Indicators/Job Requirements**
**KPIs**:
- Client satisfaction
- Meet and greet clients in professional and friendly manner
- Answer all incoming phone calls in a timely and professional manner (within 3 rings)
- Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations
*
Desk/Club Floor environment
- Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
- Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
- Fluency in English and another mainstream local language, depending on location
- Good telephone manner and ability to perform secretarial tasks under deadlines
- Able to handle correspondences and inquiries
- Knowledge of Microsoft Word, Excel, & PowerPoint
- Able to work overtime occasionally
**Job Type**: Fresher
**Salary**: ₹8,086.00 - ₹30,567.07 per month
Schedule:
- Day shift
- Rotational shift
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Speak with the employer**
+91 9326871554
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