Guest Service Associate

2 months ago


Pune, India NOVOTEL Full time

Job Description


Primary Responsibilities 

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.


Qualifications


Knowledge and Experience
• Diploma in Tourism / Hospitality Management 
• Fresher or Minimum 6 months to 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team 
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times




  • Pune, India Platinum Logistics Full time

    Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...


  • Pune, India Casino Air Caterers and Flight Services Full time

    **Responsibilities** - Offering front desk assistance to clients - Handling guest requests and reservations - Managing administrative tasks like processing payments, cash handling and delivering any mails - Welcoming guests on arrival and providing complete assistance during their stay - Resolving any conflicts or tensions - Monitoring check-ins and...

  • Guest Service

    3 weeks ago


    pune, India Reinforcement Consultants Full time

    We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties. The best guest service...

  • Guest Service

    4 weeks ago


    Pune, India Reinforcement Consultants Full time

    We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.The best guest service...


  • Pune, India Marriott International, Inc Full time

    **Job Number** 23202122 **Job Category** Housekeeping & Laundry **Location** Courtyard Pune Chakan, Plot P-7, MIDC, Chakan Industrial Area Phase-1, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments....


  • pune, India Accor Full time

    Job Description To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Ensure that standards of...


  • Pune, India Accor Full time

    Job Description To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Ensure that standards of...

  • Guest Service Expert

    2 months ago


    Pune, India Fairfield Inn & Suites Full time

    POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their...


  • Pune, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24070863 **Job Category** Housekeeping & Laundry **Location** Courtyard Pune Chakan, Plot P-7, MIDC, Chakan Industrial Area Phase-1, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments....

  • Guest Service Officer

    1 month ago


    Pune, India Hyatt Regency Pune Full time

    Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered...


  • Pune, India Marriott International, Inc Full time

    **Job Number** 23202058 **Job Category** Food and Beverage & Culinary **Location** Courtyard Pune Chakan, Plot P-7, MIDC, Chakan Industrial Area Phase-1, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to guests. Set...


  • Pune, India NOVOTEL Full time

    Job Description Operational To provide courteous, professional, efficient and flexible service at all times following ibis standards. To perform all duties and tasks in the assigned place of work To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel...

  • Guest Relations

    1 month ago


    Pune, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Guest Relations : Real Estate Job location: - Shanti Nagar, Pune **Salary**: - 25,000- 30,000 per month **Experience**: - Total experience: - 5 year of experience in a customer service or guest relations role. - Minimum experience: - 3-4 years experience in real estate or hospitality industry. Education: - High...


  • Pune, India Sellability Sales & Marketing Solutions LLP Full time

    **Hiring for Guest Relations Executive** **Job Summary** In this role, you should be an excellent communicator. You should also be reliable and customer-oriented, as you will serve as a primary point of contact for our customers. **Responsibilities**: - Welcome guests to our clients with a pleasing smile - Review client lists and records. - Receive and...


  • Pune, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24039925 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Pune Chakan, Plot P-7, MIDC, Chakan Industrial Area Phase-1, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information...


  • Pune, India Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    4 weeks ago


    Pune, Maharashtra, India Hilton Full time

    Guest Service Agent - Housekeeping A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests. **What will I be doing?** As Housekeeping Attendant, you will...


  • Pune, Maharashtra, India Hilton Full time

    Guest Service Agent Front Office A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...


  • Pune, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24034817 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Pune Kharadi, Kharadi Mundhwa Bypass Road, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel...

  • Accounts Associate

    1 month ago


    Pune, India Rahul Dang & Associate Full time

    Employer: Rahul Dang & Associates. (CA Firm), Baner, Pune. We are fastest growing organization working in Direct & Indirect Taxation, Audit & Assurance Services, Business Advisory, Corporate Services, Financial Planning Services etc. Office Location: Office No. 402, Snehraj, Near Radha Hotel, Radha Chowk, Baner, Pune-411045 Jd for Accounts associate for...