Guest Relations Executive

2 months ago

Pune, India JLL Full time

JLL supports the Whole You, personally and professionally.

Guest Relations Executive
Work Dynamics

What this job involves
JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Front ending Guests at Reception, engage and create experience for Visitors, support in hosting & assisting leadership visits.

The Experience Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Job Responsibilities
Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations

Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner

Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Act as a central point of contact, providing information and wayfinding for the campus, services, and activities

Actively monitor and maintain front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized and reflects brand standards

Implement and monitor standards of service to meet and exceed expectations

Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions

Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services

Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident

Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems

Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur

Perform ad hoc assignments and administrative support for a seamless and timely delivery of services

Minimum 2- 3 years previous customer service, hospitality related experience

**People Person**: The best part of serving others is creating experiences for them that go beyond the expected

Flexibility and positive attitude in managing shifting daily priorities

**Excellent Communicator**: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required

Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy

Working knowledge in a range of information technology tools and platforms

Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Ability to perform mínimal physical activity such as carrying small packages.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help

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