Guest Relation Executive

3 weeks ago

Pune, India Atmantan Wellness Centre Full time

**Introduction**:
Atmantan is a one-of-a-kind luxury wellness centre committed to improving the health of guests by managing/treating their chronic ailments. Using our unique Integrated philosophy, We have transformed th lives of 1000s of our guests. Nestled in the lap of the majestic Sahyadri Range of the Western Ghats, Atmantan is spread over 40 luxuriant acres in a valley overlooking the picturesque Mulshi lake.

Atmantan has been the winner of many National and International awards over the past 7 years and all this is a testament to the result oriented programmes that we offer. Our guests come to us for a variety of programmes and the most popular ones are:
1) Diabetes

2) Hypothyroid

3) IBS

4) PCOS

5) Arthritis

6) Auto Immune conditions - Graves Disease, Hashimoto’s Disease, RA

7) Obesity Management

8) Gut Cleanse

9) Rehab/Injury Management

10) Emotional Healing

**Job description**

Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the resort and facilities. Check on VIPguest movements, complete their pre-registrationformalities.

Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

**GRE DUTIES AND RESPONSIBILITIES**:

- Welcome guests during check-inand giving a found farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivalsand departures.
- Coordinatingand multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest foliosin the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Co-ordinate with housekeepingfor clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashieractivities as and when required.
- Maintain guest lockers for safe custody.
- Ensure that all check-ins and check-outsare handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygienestandards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Ability to relate well to Hotel guests and employees.
- Professional in demeanour and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.
- Able to work morning, evening, weekend, holiday, and overnight shifts.

**PREREQUISITES**:
Good guest interaction skills.

Good listening skills.

Sound decision making.

Good interpersonal and communication skills.

Leadership/People management.

**EDUCATION**:
Must be able to read, speak, write, and understand the primary language used in the workplace. His/her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel. He/she will strive to use a polite language and well-groomed in his/her relation with the Hotel guests, colleagues and staff.

**EXPERIENCE**:
Two years of Front Officeexperience, Minimum of one year of hotel front desksupervisory experience, experience handling cash, accounting procedures, and general administrative tasks, Additional languages spoken would be an asset.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Morning shift

**Education**:

- Bachelor's (preferred)

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