Guest Relations Executive

1 week ago

pune, India JLL Full time

Job Description

: Guest Relations Executive

Position Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Relations Executive. The Guest Relations Executive will be responsible for ensuring an exceptional guest experience, building and maintaining strong relationships with guests, and resolving any concerns or issues that may arise during their stay. This role requires excellent communication and problem-solving skills, as well as a friendly and professional demeanor.

Responsibilities:

Provide exceptional customer service to all guests, ensuring their needs are met and expectations are exceeded at all times.

Greet and welcome guests upon their arrival, making them feel valued and appreciated.

Answer guest inquiries in person, over the phone, and via email promptly and professionally.

Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.

Anticipate the needs of guests and provide personalized recommendations and assistance throughout their stay.

Handle guest complaints and concerns in a timely and effective manner, resolving any issues to the guest's satisfaction.

Maintain knowledge of the local area, including attractions, restaurants, and other amenities to assist guests with their inquiries and activities.

Collaborate with various departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled promptly and accurately.

Keep accurate records of guest interactions and transactions in the hotel management system.

Stay updated on hotel policies and procedures to provide accurate information to guests.

Collect and record guest feedback, suggesting ways to improve guest satisfaction and overall experience.

Uphold hotel standards of cleanliness, appearance, and professionalism at all times.

Requirements:

High school diploma or equivalent; bachelor's degree in hospitality management or a related field is preferred.

Proven experience in a customer service role, preferably in a hospitality environment.

Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues.

Strong problem-solving abilities, with a proactive and resourceful approach.

Exceptional organizational skills and attention to detail.

Ability to remain calm and composed in high-pressure situations.

Proficiency in Microsoft Office applications and hotel management systems.

Flexibility to work in a dynamic and fast-paced environment, including weekends, evenings, and holidays.

A professional and friendly demeanor, with a genuine passion for delivering great guest experiences.

Note: This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and tasks. Additional duties may be assigned by management as deemed necessary.

Location: On-site –Pune, MHIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the tableJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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