Guest Relations Executive

1 week ago

Pune Maharashtra, India JLL Full time

JLL supports the Whole You, personally and professionally.

Guest Relations Executive

**Position Summary**:
We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Relations Executive. The Guest Relations Executive will be responsible for ensuring an exceptional guest experience, building and maintaining strong relationships with guests, and resolving any concerns or issues that may arise during their stay. This role requires excellent communication and problem-solving skills, as well as a friendly and professional demeanor.

**Responsibilities**:
Provide exceptional customer service to all guests, ensuring their needs are met and expectations are exceeded at all times.
Greet and welcome guests upon their arrival, making them feel valued and appreciated.
Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
Anticipate the needs of guests and provide personalized recommendations and assistance throughout their stay.
Handle guest complaints and concerns in a timely and effective manner, resolving any issues to the guest's satisfaction.
Maintain knowledge of the local area, including attractions, restaurants, and other amenities to assist guests with their inquiries and activities.
Collaborate with various departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled promptly and accurately.
Keep accurate records of guest interactions and transactions in the hotel management system.
Stay updated on hotel policies and procedures to provide accurate information to guests.
Collect and record guest feedback, suggesting ways to improve guest satisfaction and overall experience.
Uphold hotel standards of cleanliness, appearance, and professionalism at all times.

**Requirements**:
High school diploma or equivalent; bachelor's degree in hospitality management or a related field is preferred.
Proven experience in a customer service role, preferably in a hospitality environment.
Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
Strong problem-solving abilities, with a proactive and resourceful approach.
Exceptional organizational skills and attention to detail.
Ability to remain calm and composed in high-pressure situations.
Flexibility to work in a dynamic and fast-paced environment, including weekends, evenings, and holidays.
A professional and friendly demeanor, with a genuine passion for delivering great guest experiences.
**Note**: This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and tasks. Additional duties may be assigned by management as deemed necessary.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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