Guest Relations Executive

4 weeks ago


pune, India Nyati Group Full time
About Company:
Nyati Group combines the dual ethos of integrity and aesthetics in building futuristic landmarks. With customer at the core of all its endeavours, every project under the Nyati brand is conceptualised keeping in mind the aspirations of the buyer. This helps us to build enriching living spaces that exude a sense of pride amongst the inhabitants.
With footprints into sectors like EPC, Hospitality and Healthcare the group aims to deliver inspiring milestones in every field it ventures as it explores newer horizons of growth.
Job Title – Front Desk Executive
Job Location – Pune (Luxury Project)
Required Experience – 02- 07 Years
Required Qualification – Any Graduate (Hospitality Preferred)
Duties and Responsibilities:
As a Front Desk Executive in the real estate industry, your primary responsibility is to provide exceptional customer service and administrative support to clients, visitors, and staff. You will serve as the first point of contact for individuals entering the office, representing the company's professionalism and commitment to customer satisfaction. Your duties will include:
1. Greeting clients and visitors with a warm and welcoming demeanour.
2. Answering phone calls, emails, and inquiries promptly and professionally.
3. Providing information about available properties and real estate services.
4. Scheduling appointments, property viewings, and meetings for real estate agents and clients.
5. Assisting in the preparation of property listings, contracts, and other documentation.
6. Maintaining cleanliness and organization at the front desk and reception area.
7. Handling incoming and outgoing mail, packages, and deliveries.
8. Coordinating with other departments, such as sales, marketing, and property management, to ensure seamless operations.
9. Managing office supplies, inventory, and equipment maintenance.
10. Upholding confidentiality and security protocols for sensitive information.
Requirements:
1. Previous experience in a customer service or administrative role, preferably in the real estate industry and Hospitality.
2. Excellent communication and interpersonal skills.
3. Proficiency in using office software, such as Microsoft Office Suite and CRM systems.
4. Strong organizational and multitasking abilities.
5. Attention to detail and accuracy in handling paperwork and documentation.
6. Professional appearance and demeanor.
7. Ability to work independently and collaboratively in a fast-paced environment.
By fulfilling these responsibilities and requirements, you will contribute to the overall efficiency and success of the office while ensuring a positive experience for clients and visitors.

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