Customer Support Executive

5 months ago


Lower Parel Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Key responsibilities**

**Guest experience and visitor engagement service**

**-Be an ambassador for MuSo; ensure that every guest's experience at MuSo meets**

**or exceeds expectations, specifically through inclusive, culturally appropriate,**

**positive and memorable interactions with a friendly and sincere approach.**

**-Treat every guest with respect and provide friendly, courteous communication by**

**orienting them to the building and informing them of the exhibit’s areas and**

**programs.**

**-Provide excellent guest service, and facilitate guests' experience and journey**

**through a proactive and thoughtful interaction.**

**-Contribute to a positive, team-based, and guest-first centric culture.**

**-Attend guest queries/complaints. Amicably resolve matters with dissatisfied guests.**

**-Manage any situation with overcrowding in relation to the maximum capacity of the**

**area or around a particular exhibit.**

**-Comfortably facilitate and manage exhibits spaces and components.**

**-Collect and communicate guests' feedback and suggestions.**

**-Follow and perform the daily opening/closing protocols and procedures including**

**(without limitation) routine cleaning, restocking, and preparation of program**

**materials.**

**Exhibit area & Knowledge**

**-Have an honest and comprehensive understanding of MuSo’s philosophy and**

**developmental, pedagogical, and other learning objectives**

**-Develop a deep understanding of the learning opportunities for each exhibit and**

**entire gallery as well**

**-Understand and stay current with the exhibit and program initiatives**

**-Participate in training programs designed to enhance interaction with guests.**

**-Working collaboratively with other museum staff to ensure the smooth operation of**

**the facility (and each and every gallery/corner) within the premises is highly**

**presentable (clean, tidy, supplies in proper place, well organized, properly**

**maintained, etc.)**

**-Keeping the inventory records of consumables & props used in the exhibits**

**-Promoting museum memberships, special offers, and merchandise to visitors.**

**Schools, Events & Workshops**

**-Conducting scheduled educational programs, workshops, or demonstrations that**

**align with the museum's mission and educational goals.**

**-Manage groups of children from schools, birthday parties and other special**

**activities.**

**Safety / Security**

**-Provide a safe environment for all guests, specifically for the children.**

**-Communicate any safety/ performance issues regarding exhibits components**

**-Adhere to all policies and procedures of MuSo.**

**-Assist guests in case of an incident or an emergency situation**

**-Take ownership of the safety of the facility and report and follow up on any repairs,**

**or changes needed**

**-Attend training and be prepared to perform emergency procedures (i.e. fire**

**evacuation, accident reporting, etc)**

**Other Responsibilities**

**-Working with other colleagues, proactively contribute to the success of any special**

**events and programs**

**-Work effectively with volunteers/ temporary staff (many of whom are expected to**

**be students who are not likely to have extensive work experience)**

**-Perform other duties and be involved in projects and activities that contribute to the**

**achievement of MuSo’s objectives**

**Salary**: ₹45,000.00 - ₹55,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9920501046



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