Quality Analysis Bpo
2 days ago
Core Areas: Managing Customer Service Quality planning, quality assurance, quality control and quality
improvement
Qualification: - Graduate/Postgraduate with at least demonstrated ability in leading large
teams of approx. 8-10+ Quality Analyst.
Designation & Role: Quality Manager
Team Coach - Quality is a professional who is incharge of guiding, monitoring the customer associates team.
He/she will play a crucial role in motivating their teammates as well as inspiring positive communication within
them so that they can work together and achieve common goals. They will have to serve as Mentor and give
appropriate feedbacks b by setting quality standards, assessing team’s performance, and implementing
improvements to customer service processes.
Roles and Responsibilities
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
**Requirements**:
1. Proven work experience as a Team Coach - Quality or similar role
2. Excellent interpersonal and intrapersonal skills.
3. In-depth knowledge of performance metrics, quality standards and practices
4. Must posses Organizational and time management skills
5. Must be willing to dedicate time to the growth and streamlining of the Quality process for the
company.
6. Ability to manage, supervise and motivate team members by providing effective guidance.
7. Familiar with business and industry practices and should be obsessed with Quality management in
customer experience
8. Degree in Business, Quality Management or related field is preferred
9. Ready to work from offic
Mob: 8369658421
**Job Types**: Full-time, Permanent
Pay: ₹33,000.00 - ₹41,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Quality Analysis BPO: 3 years (preferred)
- Quality assurance BPO: 3 years (preferred)
**Language**:
- Excellent English (required)
Work Location: In person
**Speak with the employer**
+91 8369658421
-
Quality Assurance Bpo
4 weeks ago
Mumbai, Maharashtra, India The Curious Staffing Full timeJob Description: - Graduation must - Need 1 year of international BPO QA experience. - Perform monitoring and feedback of calls - No software would be considered. **Salary**: Up to ₹550,000.00 per year Schedule: - Day shift **Education**: - Bachelor's (required) **Experience**: - Quality Assurance (BPO): 1 year (required) Work Location: In person
-
Quality Analyst BPO
7 days ago
Mumbai, India Xpressedu Full timeOverview:The role of aQuality Analyst in a Business Process Outsourcing (BPO) setting iscrucial for ensuring the overall quality of service delivery toclients. The Quality Analyst will be responsible for monitoring andevaluating the quality of customer interactions and backofficeprocesses to identify areas for improvement and facilitate highstandards of...
-
Bpo/kpo Executive
5 days ago
Mumbai, Maharashtra, India Paradigm Consultancies Full timeWE ARE HIRING Job designation: - BPO/KPO Executive Job location: - Goregaon, Mumbai **Salary**: - 20,000- 30,000 per month **Experience**: - Total experience: - 6 years experience in BPO/KPO or a similar role. - Minimum experience: - 1-2 years experience in BPO or KPO operations. Education: - Bachelor's degree in Business Administration, Finance,...
-
Quality Assurance Bpo
1 week ago
Mumbai, Maharashtra, India The Curious Staffing Full timeJob Description: Graduation must Need 1 year of international BPO QA experience. Perform monitoring and feedback of calls No software would be considered.Salary: Up to ₹550,000.00 per yearSchedule: Day shiftEducation: Bachelor's (required)Experience: Quality Assurance (BPO): 1 year (required)Work Location: In person
-
Bpo Product
3 weeks ago
Pune, Maharashtra, India Calling24o7 BPO Pvt Ltd Full time_**Job description**:_ - **Should have minimum 1 to 3 years experience as BPO Process Trainer with a Voice process.**: - **Handling End to End Process Training for New Hire Team as per the client need and requirement.**: - **Ensuring process training with the Modules. PPT(s) prepared before the training starts.**: - **Handling the mock calls; barging live...
-
Bpo/kpo Associate
4 weeks ago
Nashik, Maharashtra, India Paradigm Consultancies Full time**WE ARE HIRING** **Job designation: - BPO/KPO Associate** **Job location: - Nashik, Maharashtra** **Salary: - 20,000-30,000 Per month** **Experience: - ** **Total experience: - ** - 5 years of relevant experience in BPO/KPO operations, data analysis, or related fields. **Minimum experience: - ** - 2-3 years of relevant experience in BPO/KPO...
-
Am/dm Quality
2 weeks ago
Navi Mumbai, India Zenfinet Solutions (OPC) Pvt. Ltd. Full time**Designation: AM/DM Quality (BPO Industry)** **Location: Navi Mumbai** **The Incumbent will be responsible to**: - Provides day-to-day direction to Lead Associates. - Coordinates with all departments to ensure that the Quality Targets are met. - Designs the Quality Management System that standardizes and documents all processes. - Ensures compliance to...
-
Quality Auditor- BPO
1 week ago
Mumbai, Maharashtra, India Tech Mahindra Full timeWe are hiring for the role of Quality AuditorBPO with minimum 1 year of experience in Chandivali and Airoli, MumbaiLooking for someone with knowledge on:KRA and KPIs of QA7QC ToolsFatal/non Fatal errorsCall CalibrationDip Check and quality related frameworkDip check and BQ ImprovementPIP ManagementThe max budget for the role is 6LPA.If Interested share your...
-
Am Quality
3 weeks ago
Navi Mumbai, India Coppergate Consultants Pvt. Ltd. Full timeProvides day-to-day direction to Lead Associates. - Coordinates with all departments to ensure that the Quality Targets are met. - Designs the Quality Management System that standardizes and documents all processes. - Ensures compliance to contractual deliverables and address team-level issues. - Implement initiatives and projects as needed in order to drive...
-
Bpo/kpo Associate
3 weeks ago
Mumbai, Maharashtra, India Paradigm Consultancies Full time**WE ARE HIRING** **Job designation: - BPO/KPO Associate** **Job location: - Mumbai, Maharashtra** **Salary: - 15,000-20,000 Per month** **Experience: - ** **Total experience: - ** - 3 years of relevant experience in BPO/KPO or a related field. **Minimum experience: - ** - 1 years of relevant experience in BPO/KPO or a related...
-
Quality Auditor- BPO
1 week ago
Mumbai, Maharashtra, India Tech Mahindra Full timeWe are hiring for the role of Quality Auditor- BPO with minimum 1 year of experience in Chandivali and Airoli, MumbaiLooking for someone with knowledge on:KRA and KPIs of QA7QC ToolsFatal/non Fatal errorsCall CalibrationDip Check and quality related frameworkDip check and BQ ImprovementPIP ManagementThe max budget for the role is 6LPA.If Interested share...
-
Quality Auditor- BPO
1 week ago
Mumbai, Maharashtra, India Tech Mahindra Full timeWe are seeking a Quality Auditor- BPO with a minimum of 1 year of experience in Chandivali and Airoli, Mumbai.Knowledge on:KRA and KPIs of QA7QC ToolsFatal/non Fatal errorsCall CalibrationDip Check and quality related frameworkDip check and BQ ImprovementPIP ManagementThe maximum budget for this position is 6LPA.If this opportunity interests you, kindly send...
-
International Bpo
2 weeks ago
Nashik, Maharashtra, India Paradigm Consultancies Full time**WE ARE HIRING** **Job designation: - International BPO** **Job location: - Nashik, Maharashtra** **Salary: - 20,000-30,000 Per month** **Experience: - ** **Total experience: - ** - 5 years of experience in a customer service or international BPO role. **Minimum experience: - ** - 2-3 years of experience in a customer service or international...
-
Quality Auditor- BPO
1 week ago
Mumbai, Maharashtra, India Tech Mahindra Full timeWe are looking to fill the position of Quality Auditor- BPO in Chandivali and Airoli, MumbaiRequirements:Minimum 1 year of experienceKnowledge of KRA and KPIs of QAProficiency in 7QC ToolsUnderstanding of Fatal/non Fatal errorsExperience in Call CalibrationFamiliarity with Dip Check and quality related frameworkExperience in Dip check and BQ...
-
Bpo/kpo Executive
5 days ago
Nashik, Maharashtra, India Paradigm Consultancies Full timeWE ARE HIRING Job designation: - BPO/KPO Executive : Telecaller Job location: - Nashik, Maharashtra **Salary**: - 25,000- 30,000 per month **Experience**: - Total experience: - 6 years experience in telecaller or a similar role. - Minimum experience: - 2-3 years experience in BPO or KPO operations. Education: - Bachelor's degree in Business...
-
Bpo Trainer
3 weeks ago
Mumbai, Maharashtra, India Humaniquee Full timeWe are having 3 positions open. Kindly find details below Please find below JD for UPSTOX Customer Service process. Required 2 trainers for upstox inbound process Offer salary 35 k to 45 k in hand Qualification graduate Immediate joiner Background required from broking and trading Immediate joiner Location Airoli Communication skills required...
-
Am Quality
3 weeks ago
Navi Mumbai, India Coppergate Consultancy Pvt.Ltd Full timeProvides day-to-day direction to Lead Associates. - Coordinates with all departments to ensure that the Quality Targets are met. - Designs the Quality Management System that standardizes and documents all processes. - Ensures compliance to contractual deliverables and address team-level issues. - Implement initiatives and projects as needed in order to drive...
-
Bpo Call Center
1 week ago
Mumbai, Maharashtra, India Humaniquee Full timeThe primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries. - He/She must show the willingness to learn new things every time and then. - Must discuss every matter with its supervisor or team leader to get any issue sorted - Giving a resolution to the customers or clients should be the...
-
Customer Service International Bpo Job
4 weeks ago
Mumbai, Maharashtra, India Gratitude Inc. Full time**Role**:CRM/Cust. Service Executive **Timings**:US-Type Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Banking / Financial Services Key Skills: Inbound BPO BPO Voice Process BPO Skills BPO industry BPO Hiring BPO Call center International BPO BPO/ITES bpo BPO call centre At least 1 year of relevant working...
-
Customer Service International Bpo Job
2 days ago
Mumbai, Maharashtra, India Gratitude Inc. Full time**Role**:CRM/Cust. Service Executive **Timings**:US-Type Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Banking / Financial Services Key Skills: Inbound BPO BPO Voice Process BPO Skills BPO industry BPO Hiring BPO Call center International BPO BPO/ITES bpo BPO call centre At least 1 year of relevant working...