Am/dm Quality

6 months ago

Navi Mumbai, India Zenfinet Solutions (OPC) Pvt. Ltd. Full time

**Designation: AM/DM Quality (BPO Industry)**

**Location: Navi Mumbai**

**The Incumbent will be responsible to**:

- Provides day-to-day direction to Lead Associates.
- Coordinates with all departments to ensure that the Quality Targets are met.
- Designs the Quality Management System that standardizes and documents all processes.
- Ensures compliance to contractual deliverables and address team-level issues.
- Implement initiatives and projects as needed in order to drive performance.
- Ensures that SLAs in Quality are met.
- Designs and drives KPIs and KRAs of the team.
- Coordinates with all departments in implementing Quality Programs.
- Conduct RCA for challenged metrics.
- Produce Reports as needed.
- Keep trackers, ISO documents and other account files updated.
- Conducts projects to improve performance.
- Develops plans to minimize cost and increase productivity.
- Plans for manpower requirements and implemented right sizing of the department when needed.
- Creates process documentation and standardizes processes of quality.
- Conduct trainings for quality as needed.
- Develop the quality team in accordance to the quality roadmap.
- Perform other duties that may be assigned from time to time.

**Requirement**:

- Must have at least 5 years of work experience in Quality.
- Must have experience in managing/working in international process
- Must have excellent English communication and writing skills.
- Must be proficient in MS Office & possess great Analytical skills.
- Must have at least 2 years’ experience as a Quality AM

**Salary**: Up to ₹700,000.00 per year

**Benefits**:

- Commuter assistance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Quality Analysis: 6 years (preferred)
- BPO Industry: 6 years (preferred)
- 7QC Tools: 5 years (preferred)
- Six Sigma: 1 year (preferred)
- AM Quality: 2 years (required)
- total work: 7 years (preferred)

**Speak with the employer**
+91 9594474184

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