Bpo Executive

5 months ago

Nashik District Maharashtra, India Ace Consultants Full time

We are hiring

Designation - BPO Executive

Location
- Nashik, Maharashtra

Salary
- 15,000to 20,000 per month

Education
- Diploma/ Any graduate

Experience
- Total experience
- 5 years of experience in BPO industry
- Minimum experience
- 2 years
- Previous experience in customer service, sales support, or BPO operations preferred.

**Job Summary**:
As a BPO (Business Process Outsourcing) Executive, you will be responsible for managing various aspects of client interactions and service delivery within a BPO environment. Your primary focus will be on delivering exceptional customer service, resolving inquiries, and ensuring client satisfaction. You will also collaborate with internal teams to optimize processes, meet performance targets, and contribute to the overall success of the organization.

**Key Responsibilities**:

- **Client Interaction**: Interact with clients to understand their needs, preferences, and expectations. Build rapport and maintain positive relationships with clients to enhance satisfaction and loyalty.
- **Order Processing**: Process client orders, requests, and transactions accurately and efficiently. Ensure adherence to established procedures and service level agreements (SLAs) while meeting quality and productivity standards.
- **Problem Resolution**: Troubleshoot issues and escalate complex problems to appropriate channels for resolution. Work collaboratively with internal teams, such as technical support or account management, to resolve client issues effectively.
- **Documentation and Reporting**: Maintain accurate records of client interactions, transactions, and resolutions in the CRM system or other designated platforms. Generate reports on key performance indicators (KPIs) and service metrics as required.
- **Process Improvement**: Identify opportunities to streamline processes, improve efficiency, and enhance the overall customer experience. Make recommendations for process enhancements or system improvements to management.
- **Quality Assurance**: Conduct quality checks on customer interactions to ensure compliance with company policies, procedures, and quality standards. Provide feedback and coaching to team members to drive continuous improvement.
- **Training and Development**: Participate in training sessions and workshops to enhance product knowledge, service skills, and job proficiency. Stay updated on industry trends, best practices, and relevant regulations.
- **Cross-functional Collaboration**: Collaborate with other departments, such as sales, marketing, and operations, to coordinate efforts and address client needs effectively. Share insights and feedback to improve overall business performance.
- **Performance Management**: Monitor individual and team performance against targets, including productivity, quality, and customer satisfaction metrics. Provide support and guidance to team members to help them achieve their goals.

**Requirements and Skills**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in using CRM software, Microsoft Office suite, and other relevant tools.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Languages
- English, Hindi, Marathi

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person

  • Bpo/kpo Executive

    5 months ago

    Nashik, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - BPO/KPO Executive : Telecaller Job location: - Nashik, Maharashtra **Salary**: - 25,000- 30,000 per month **Experience**: - Total experience: - 6 years experience in telecaller or a similar role. - Minimum experience: - 2-3 years experience in BPO or KPO operations. Education: - Bachelor's degree in Business...

  • Kpo/bpo Executive

    4 months ago

    Nashik, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - KPO/BPO Executive Job location: - Nashik, Maharashtra **Salary**: - 15,000-20,000 per month **Experience**: - Total experience: - 3 years Minimum experience: - 1-2 years as KPO/BPO Executive or related Education: - Bachelor's degree in Business Administration, Finance, or a related field. Skillset: - Good...

  • Bpo Executive

    5 months ago

    Nashik, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - BPO EXECUTIVE Job location: - NASHIK, MAHARASHTRA **Salary**: - 18,000 TO 20,000 PER MONTH **Experience**: - Total experience: - 3 YEARS Minimum experience: - 1-2 YEARS IN BPO SECTOR OR RELATED Education: - Bachelor's degree in Business Administration, Management, or a related field Skillset: - Good...

  • Bpo Executive

    5 months ago

    Nashik, Maharashtra, India Paradigm Consultancy Full time

    WE ARE HIRING Designation: - BPO Executive Location: - Nashik Maharashtra Salary: - 15,000 To 20,000 Per Month Education: - Diploma / Any Graduate **Responsibilities**: - Handle inbound and outbound calls professionally and efficiently. - Provide excellent customer service by addressing queries and resolving issues. - Perform data entry,...

  • Bpo Executive Freshers

    5 months ago

    Nashik, India Career Choice Solution Full time

    A Bpo Executive takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. **Salary**: ₹8,000.00 - ₹10,000.00 per month **Language**: - English...

  • International Bpo

    5 months ago

    Nashik, Maharashtra, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Job designation: - International BPO** **Job location: - Nashik, Maharashtra** **Salary: - 20,000-30,000 Per month** **Experience: - ** **Total experience: - ** - 5 years of experience in a customer service or international BPO role. **Minimum experience: - ** - 2-3 years of experience in a customer service or international...

  • Kpo/bpo Associate

    5 months ago

    Nashik, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - KPO/BPO Associate Job location: - Nashik,Maharashtra. **Salary**: - 15,000-20,000 per month **Experience**: - Total experience: - 3 years of experience in a similar KPO/BPO role. - Minimum experience: - 1-2 years of experience as KPO/BPO associate or related. Education: - Bachelor's degree in Business...

  • Bpo/kpo Executive

    5 months ago

    Mumbai, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - BPO/KPO Executive Job location: - Goregaon, Mumbai **Salary**: - 20,000- 30,000 per month **Experience**: - Total experience: - 6 years experience in BPO/KPO or a similar role. - Minimum experience: - 1-2 years experience in BPO or KPO operations. Education: - Bachelor's degree in Business Administration, Finance,...

  • Bpo/kpo Associate: International

    4 months ago

    Nashik, India PARADIGM CONSULTANCIES Full time

    WE ARE HIRING Job Designation: - BPO/KPO Associate: International Job location: - Nashik, Maharashtra **Salary**: - 15,000-20,000 per month **Education**: - Bachelor’s degree in Business, Finance, IT, or a related field. **Experience**: - Total 2-3 years of experience in a BPO/KPO environment is an advantage. Skill set: - Strong communication...

  • International Bpo Executive

    4 weeks ago

    Mumbai, Maharashtra, India Mentorsity Full time

    **Project Roll**:International BPO Executive **Work location**: Mumbai **Experience**:fresher / minimum 1 - 4 years **Budget**:freshers - 2.28 L Exe. 1-4 Years - 3.36 L Age Criteria: Below 36 **Overview**: The International BPO Executive plays a crucial role in facilitating international business operations for the organization. They are responsible...

  • Operation Associate: Bpo/kpo

    5 months ago

    Nashik, India PARADIGM CONSULTANCIES Full time

    WE ARE HIRING Job Designation: - Operation Associate: BPO/KPO Job location: - Nashik, Maharashtra **Salary**: - 12,000-20,000 per month **Education**: - A bachelor's degree in a related field, such as business, economics, or information technology. **Experience**: - Total 4 years of experience in Operation Associate or relate filed. - Minimum 2-3...

  • Bpo Sales

    2 months ago

    Mumbai District, Maharashtra, India Talent Corner HR Services Private Limited Full time

    BPO Sales Executive Experience required - 0 to 3 years Develop and maintain relationships with key account YouTubers and strategic partners Connect on call with YouTubers in United Stated/Canada and understand their expectation to grow their channel and help them reach their goal. Achieve and exceed sales targets through effective planning and execution...

  • Bpo Executive

    4 months ago

    Pune, Maharashtra, India M.S.Enterprises Retails Pvt Ltd Full time

    The primary task of a bpo executive is to handle calls from clients and provide them with a solutions to their queries - He /she must show the willingness to learn new things every time and then - Giving a resolution to the customer or clients should be the whole and sole responsibility - Must be very effective in providing customer service - Must...

  • Kpo / Bpo Associate

    5 months ago

    Nashik, India Paradigm Consultancies Full time

    **WE ARE HIRING** Job Designation: - KPO / BPO Associate Job Location: - Nashik, Maharashtra **Salary**: - 20,000 - 22,000 per month Education: - Any Bachelor's degree preferred **Experience**: - Maximum 3 years of Experience as customer support or relevant field - Minimum 1-2 years of experience as Strong analytical and problem-solving...

  • International Bpo Sales Executive

    5 months ago

    Majiwada, Thane, Maharashtra, India Wisecor Services Pvt Ltd Full time

    We are hiring International BPO Sales Executive Job Summary: We are seeking a highly skilled and experienced International BPO Sales Executive to join our team. As a Sales Executive, you will be responsible for generating new business leads, building relationships with clients, and driving revenue growth for our BPO services in international markets. Key...

  • Bpo Executive

    5 months ago

    Pimpri-Chinchwad, Maharashtra, India M.S.Enterprises Retails Pvt Ltd Full time

    The primary task of a bpo executive is to handle calls from clients and provide them with a solutions to their queries - He /she must show the willingness to learn new things every time and then - Giving a resolution to the customer or clients should be the whole and sole responsibility - Must be very effective in providing customer service - Must...

  • Bpo Executive

    5 months ago

    Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    BPO Sales Executive **Experience**: 0 - 1 Year **Salary**: 1.50 To 3 LPA **Qualification** : HSC **Benefits**: PF and ESIC benefits Daily, Weekly, and Monthly Incentives **Working Hours**: Monday to Friday **Shift Timing**: 6:00 PM to 3:30 AM **Roles and Responsibilities**: Contact potential customers to promote products or services. Answer...

  • Bpo Executive

    4 months ago

    Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    BPO Sales Executive **Experience**: 0 - 1 Year **Salary**: 1.50 To 3 LPA **Qualification** : HSC **Benefits**: PF and ESIC benefits Daily, Weekly, and Monthly Incentives **Working Hours**: Monday to Friday **Shift Timing**: 6:00 PM to 3:30 AM **Roles and Responsibilities**: Contact potential customers to promote products or services. Answer...

  • Bpo Executive

    4 months ago

    Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    BPO Sales Executive **Experience**: 0 - 1 Year **Salary**: 1.50 To 3 LPA **Qualification** : HSC **Benefits**: PF and ESIC benefits Daily, Weekly, and Monthly Incentives **Working Hours**: Monday to Friday **Shift Timing**: 6:00 PM to 3:30 AM **Roles and Responsibilities**: Contact potential customers to promote products or services. Answer...

  • Bpo Executive

    4 months ago

    Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    BPO Sales Executive **Experience**: 0 - 1 Year **Salary**: 15k - 22k **Qualification** : HSC **Benefits**: PF and ESIC benefits Daily, Weekly, and Monthly Incentives **Working Hours**: Monday to Friday **Shift Timing**: 6:00 PM to 3:30 AM **Roles and Responsibilities**: Contact potential customers to promote products or services. Answer questions...