Bpo Executive

6 months ago

Nashik District Maharashtra, India Ace Consultants Full time

We are hiring

Designation - BPO Executive

Location
- Nashik, Maharashtra

Salary
- 15,000to 20,000 per month

Education
- Diploma/ Any graduate

Experience
- Total experience
- 5 years of experience in BPO industry
- Minimum experience
- 2 years
- Previous experience in customer service, sales support, or BPO operations preferred.

**Job Summary**:
As a BPO (Business Process Outsourcing) Executive, you will be responsible for managing various aspects of client interactions and service delivery within a BPO environment. Your primary focus will be on delivering exceptional customer service, resolving inquiries, and ensuring client satisfaction. You will also collaborate with internal teams to optimize processes, meet performance targets, and contribute to the overall success of the organization.

**Key Responsibilities**:

- **Client Interaction**: Interact with clients to understand their needs, preferences, and expectations. Build rapport and maintain positive relationships with clients to enhance satisfaction and loyalty.
- **Order Processing**: Process client orders, requests, and transactions accurately and efficiently. Ensure adherence to established procedures and service level agreements (SLAs) while meeting quality and productivity standards.
- **Problem Resolution**: Troubleshoot issues and escalate complex problems to appropriate channels for resolution. Work collaboratively with internal teams, such as technical support or account management, to resolve client issues effectively.
- **Documentation and Reporting**: Maintain accurate records of client interactions, transactions, and resolutions in the CRM system or other designated platforms. Generate reports on key performance indicators (KPIs) and service metrics as required.
- **Process Improvement**: Identify opportunities to streamline processes, improve efficiency, and enhance the overall customer experience. Make recommendations for process enhancements or system improvements to management.
- **Quality Assurance**: Conduct quality checks on customer interactions to ensure compliance with company policies, procedures, and quality standards. Provide feedback and coaching to team members to drive continuous improvement.
- **Training and Development**: Participate in training sessions and workshops to enhance product knowledge, service skills, and job proficiency. Stay updated on industry trends, best practices, and relevant regulations.
- **Cross-functional Collaboration**: Collaborate with other departments, such as sales, marketing, and operations, to coordinate efforts and address client needs effectively. Share insights and feedback to improve overall business performance.
- **Performance Management**: Monitor individual and team performance against targets, including productivity, quality, and customer satisfaction metrics. Provide support and guidance to team members to help them achieve their goals.

**Requirements and Skills**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in using CRM software, Microsoft Office suite, and other relevant tools.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Languages
- English, Hindi, Marathi

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person

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