Bpo Executive
5 months ago
WE ARE HIRING
Job designation:
- BPO EXECUTIVE
Job location:
- NASHIK, MAHARASHTRA
**Salary**:
- 18,000 TO 20,000 PER MONTH
**Experience**:
- Total experience:
- 3 YEARS
Minimum experience:
- 1-2 YEARS IN BPO SECTOR OR RELATED
Education:
- Bachelor's degree in Business Administration, Management, or a related field
Skillset:
- Good communication skills
- Proficiency with MS Office
ONLY FEMALE CANDIDATES ARE PREFERRED
IMMEDIATE JOINERS REQUIRED
FULL TIME
**PROFILE INTRODUCTION**:
**PROFILE RESPONSIBILITIES**:
- Oversee and manage all aspects of the business process outsourcing operations.
- Develop and implement effective strategies to improve the overall efficiency and quality of services provided.
- Act as a primary point of contact for clients, addressing their concerns, queries, and ensuring a high level of customer satisfaction.
- Collaborate with internal teams to ensure smooth coordination and timely delivery of services.
- Monitor and analyze performance metrics to identify areas for improvement and implement necessary changes to enhance productivity and efficiency.
- Provide regular reports to management regarding the status of projects, key performance indicators, and client feedback.
- Conduct regular performance evaluations of the BPO team and provide necessary training and guidance to enhance their skills and performance.
- Stay updated with industry trends and best practices in business process outsourcing to ensure the organization remains competitive in the market.
**PROFILE REQUIREMENTS**:
- Bachelor's degree in Business Administration, Management, or a related field. A Master's degree is preferred.
- Proven work experience in a BPO or customer service management role.
- Excellent communication and interpersonal skills to effectively interact with clients and internal teams.
- Strong analytical and problem-solving skills to identify and resolve operational issues.
- Ability to work under pressure and manage multiple tasks simultaneously within strict deadlines.
- Demonstrated leadership abilities with the capacity to motivate and guide a team effectively.
- Strong organizational and time management skills to prioritize tasks and meet business objectives.
**Salary**: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Day shift
Work Location: In person
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