Tele Caller Executive
5 months ago
WE ARE HIRING
Job designation:
- BPO TELECALLER: INTERNATIONAL
Job location:
- NASHIK, MAHARASHTRA
**Salary**:
- 15,000 TO 20,000 PER MONTH
**Experience**:
- Total experience:
- 3 YEARS
Minimum experience:
- 2 YEARS AS A INTERNATIONAL BPO TELECALLER OR RELATED
Education:
- GRADUATE/ ANY GRADUATE OR RELEVANT
Skillset:
- Good communication skills
- Proficiency with MS Office
- Familiarity with CRM software
ONLY FEMALE CANDIDATES ARE PREFERRED
IMMEDIATE JOINERS REQUIRED
FULL TIME
**PROFILE INTRODUCTION**:
As an International BPO Telecaller, you will be responsible for engaging with potential clients from various regions globally, promoting our products or services, and effectively handling customer queries and concerns. Your role will be pivotal in maintaining customer satisfaction and ensuring the company's positive reputation in the international market.
**PROFILE RESPONSIBILITIES**:
- Conduct outbound calls to potential international clients, introducing company products or services and promoting their benefits.
- Handle inbound calls from international clients, addressing their queries, concerns, and providing appropriate solutions.
- Maintain a comprehensive understanding of the company's offerings, pricing, and policies to provide accurate information to clients.
- Build and maintain strong relationships with customers through effective communication and a customer-centric approach.
- Document and update all interactions, transactions, and customer information accurately in the company's database.
- Collaborate with the sales and marketing team to develop effective strategies for attracting and retaining international customers.
- Achieve and exceed set targets for call volume, sales, and customer satisfaction on a regular basis.
- Adhere to all company policies and procedures, including privacy and communication guidelines, ensuring a professional and ethical approach at all times.
**PROFILE REQUIREMENTS**:
- Bachelor's degree in any discipline or equivalent work experience in a similar role.
- Proven experience in a customer service or sales role, preferably in an international BPO setting.
- Excellent verbal and written communication skills in English, with proficiency in other languages being a plus.
- Strong persuasive and negotiation skills to effectively close sales and handle customer concerns.
- Familiarity with CRM software and other telecommunication tools is preferred.
- Ability to work in a fast-paced and dynamic environment, demonstrating adaptability and resilience.
- Strong problem-solving abilities and the capacity to think quickly on your feet.
- Ability to work in flexible shifts to accommodate international time zones.
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
Schedule:
- Day shift
Work Location: In person
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