Bpo Executive

2 days ago

Nashik Maharashtra, India Sagar Collection Full time

The Executive will be responsible for making outbound calls to potential customers, providing product information, and arranging appointments for sales representatives. This role requires excellent communication skills, a persuasive attitude, and a basic understanding of car sales and the automotive industry.

**Key Responsibilities**:

- **Lead Generation**:

- Contact potential and existing customers to inform them about available vehicles, promotions, and financing options.
- Generate leads and schedule appointments for test drives or showroom visits.
- Maintain a database of customer information and update it with every interaction.
- **Customer Relationship Management**:

- Build and maintain positive relationships with customers through regular follow-ups and after-sales calls.
- Address customer inquiries about car models, features, pricing, and financing.
- Ensure a positive customer experience by providing accurate information and resolving any customer concerns.
- **Sales Support**:

- Collaborate with the sales team to convert leads into sales and assist in meeting monthly sales targets.
- Collect and provide necessary documentation from customers to complete sales transactions.
- Keep track of customer preferences and tailor recommendations based on their needs.
- **Product Knowledge**:

- Stay updated with current car models, features, financing options, and company policies.
- Educate potential customers about vehicle specifications, available features, and benefits of specific models.
- **Record Keeping**:

- Log all calls and interactions accurately in the CRM software.
- Prepare daily and weekly reports on lead status and call outcomes for review by the sales manager.

**Skills and Qualifications**:

- **Education**: High school diploma; bachelor's degree in business or related field preferred.
- **Experience**: Previous experience in telemarketing, customer service, or sales, especially in the automotive industry, is a plus.
- **Skills**: Strong verbal communication skills, excellent customer service, attention to detail, and the ability to multitask.
- **Tools**: Familiarity with CRM systems and basic computer skills for data entry and report generation.
- **Attitude**: Positive, motivated, persuasive, and able to handle rejection professionally.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus

Work Location: In person

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