Call Quality Analyst

Job Title: Call Quality Analyst - Insurance Location: Andheri Marol **Responsibilities**: - Monitor outbound calls made by telesales executives to prospective customers for insurance product offerings. - Evaluate and analyze the quality of calls based on predetermined criteria, including adherence to script, compliance with regulations, and effectiveness...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...

Role & responsibilities :Conduct Regular Audits (Voice | Chat | Email)Participates in design of call monitoring formats and quality standardsMonitoring trendsShould have an eye for detail & report non-compliance in audit findingsCoordinates and facilitates call calibration sessions for call center staffEnsure coaching & amp; feedback is done for team...

Role & responsibilities :Conduct Regular Audits (Voice | Chat | Email)Participates in design of call monitoring formats and quality standardsMonitoring trendsShould have an eye for detail & report non-compliance in audit findingsCoordinates and facilitates call calibration sessions for call center staffEnsure coaching & amp; feedback is done for team...

Role & responsibilities : Conduct Regular Audits (Voice | Chat | Email) Participates in design of call monitoring formats and quality standards Monitoring trends Should have an eye for detail & report non-compliance in audit findings Coordinates and facilitates call calibration sessions for call center staff Ensure coaching & amp; feedback is done for team...

Role & responsibilities :Conduct Regular Audits (Voice | Chat | Email)Participates in design of call monitoring formats and quality standardsMonitoring trendsShould have an eye for detail & report non-compliance in audit findingsCoordinates and facilitates call calibration sessions for call center staffEnsure coaching & amp; feedback is done for team members...

Role & responsibilities :Conduct Regular Audits (Voice | Chat | Email)Participates in design of call monitoring formats and quality standardsMonitoring trendsShould have an eye for detail & report non-compliance in audit findingsCoordinates and facilitates call calibration sessions for call center staffEnsure coaching & amp; feedback is done for team members...

Description Quality Analyst (India) What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come...

Responsibility: - Perform call monitoring and develop process improvements to improve the quality and effectiveness of calls when required. - Provide feedback to associates regarding the call cycle and catered leads. - Work with supervisors and management to ensure that all the Customer Experience professionals are meeting the quality standards. - Create...

Roles & Responsibilities: Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Monitors email customer contacts. Participates in customer and...

Overview:The role of aQuality Analyst in a Business Process Outsourcing (BPO) setting iscrucial for ensuring the overall quality of service delivery toclients. The Quality Analyst will be responsible for monitoring andevaluating the quality of customer interactions and backofficeprocesses to identify areas for improvement and facilitate highstandards of...

Key Responsibilities: Develop and maintain strong relationships with clients to ensure their needs and expectations are met.Act as the primary point of contact for client escalations and quality-related inquiries.Conduct regular client meetings to review performance metrics and discuss improvement strategies.Lead and manage a team of Quality Analysts and...

- We are looking for a Quality Analyst to join our team and help with testing products to meet our organization's quality standards.- Quality Analyst responsibilities include performing quality tests and validating test cases before products, software and systems are shipped to consumers.- Ultimately, you will work with a small team to ensure our...

About thejob Responsibilitiesand Duties: Auditing calls timelyfeedbacks BPO and collections experience ismandatory Should have knowledge in providingfeedback call calibration. Should haveExperience in giving monitoring and livefeedback. Conduct call audits as per guidelineof the business. Preparing audit dash boardsreport Should be Aware about 7QCtools...

About Gynoveda:Gynoveda is a leading chain of Ayurveda-based fertility clinics providing holistic and natural solutions for infertility. They offer personalized care, cutting-edge Ayurveda practices, and a compassionate approach.Role Context:Position Title: Quality Assurance Specialist, Healthcare Contact CenterGrade: Assistant ManagerJob Location: Mumbai,...

About Us:  Job Title Quality Auditor Reports to Manager- Student Success Location Mumbai Job PurposeThis incumbent monitor & assess interactions (Inbound/Outbound Calls, Emails, Chats etc) of Student counsellor with student, either recorded or live, in order to assess compliance with protocols and quality parameters. This role ensure to provide timely...

Urgent Opening for a QualityAnalyst at Leading BPO Company inMahapeRole:Fulltime QualityAnalystLocation:Mahape NaviMumbaiRoleDescription:As a QualityAnalyst you will play a crucial role in overseeing quality controlconducting analytical assessments and managing quality assuranceprocesses. You ll also be responsible for mentoring and trainingteam members to...

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play...

Responsibilities: Identify check points where the Financial Concierge Specialists (FC’s) communicate with the clients. Design a metrics to evaluate the above Financial Concierge Specialist (FC’s) touch points using call quality parameters and standards Identify areas for improvement for FC’s quality checks Design feedback mechanism to share...

Responsibilities:Identify check points where the Financial Concierge Specialists (FC’s) communicate with the clients.Design a metrics to evaluate the above Financial Concierge Specialist (FC’s) touch points using call quality parameters and standardsIdentify areas for improvement for FC’s quality checksDesign feedback mechanism to share constructive...