Call Quality

**Job Title: Quality Auditor - Call Center** **Location**: Thane, Maharashtra **Job Type**: Full-Time As a Quality Auditor, you will play a critical role in ensuring the quality and compliance of our call center operations. You will be responsible for auditing and editing recorded calls, providing feedback to agents, and collaborating with management to...

Responsibility: - Perform call monitoring and develop process improvements to improve the quality and effectiveness of calls when required. - Provide feedback to associates regarding the call cycle and catered leads. - Work with supervisors and management to ensure that all the Customer Experience professionals are meeting the quality standards. - Create...

Call Quality Analyst Role at RankBloc ServicesWe are seeking a dedicated and skilled Call Quality Analyst to join our US BPO division in Mumbai, Thane, or Mumbai Suburban. As a key member of our team, you will be responsible for ensuring the highest standards of call quality.Salary: The estimated salary for this role is between $45,000 - $55,000 per annum,...

US CALL QUALITY ANALYST EXCELLENT COMMUNICATION SKILLS MIN EXP IN WORKING WITH INTERNATIONAL BPO COMPANIES AS A QA SALARY - UPTO 45K 5 DAYS WORKING, 2 WEEK OFFSJob OverviewRankBloc Services is seeking a dedicated Call Quality Analyst for our US BPO division. This is a full-time, mid-level position based in Mumbai, Thane, or Mumbai Suburban. The ideal...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...

* Responsible for audit call reports and identify errors. - Capable of identifying gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls. - Can perform under pressure. *Should have excellent Verbal skills *Working on Call monitoring/ Call barging/call Calibrations. Interested Can Call at 9540247767 **Salary**:...

**Job Title: Call Center Representative** **Location**: Mumbai **Job Type**: Full-time **Key Responsibilities**: - Answer incoming calls and assist customers with inquiries related to products/services. - Provide accurate information and respond to customer questions promptly. - Resolve customer complaints and issues effectively while maintaining a...

**Job Title**: Call Center Agent - B2B Customer Engagement **Location**: Mumbai **Job Type**: Full-Time / Part-Time **About Us**: Damati Group is dedicated to delivering an exceptional customer experience to our valued B2B clients. We prioritize quality, professionalism, and a customer-first approach, reflecting the high standards of top-tier customer...

Call Centre Representative Update Advertising is India's only Geotargeting Campaign Management Platform for Audio Visual advertising in India, offering bespoke narrowcasting solutions for Advertiser’s basis geo-location and psychographic personas. Job Brief We are looking for a Call Centre Representative to handle calls from customers and provide...

Requirements: - Inbound and Outbound calls, advise customers and follow up with the customers - Ability to convience customers about taking the trip - Provide professional and quality consultation that exceeds client expectations - Should have good communication skill (English, Hindi, Tamil and Malayalam) - Able to deliver the assigned targets on a...

Call Centre Agent - Fresher Job description Qualifications and Skills Excellent communication skills (Mandatory skill) Effective customer service capabilities (Mandatory skill) Strong problem-solving abilities (Mandatory skill) Proficiency in active listening to understand customer needs quickly Efficient time management to handle multiple...

We are Hiring Job Designation: Call Center Executive Job Location: Nashik **Salary**: 10,000 - 20,000 Experience: 2 - 3 years Min 1 year experience as call center executive Education: Graduate/Any Graduate Skills required: - Excellent communication and active listening skills. - Strong problem-solving and decision-making abilities. - Basic computer...

**Location**:Andheri East** **Requirements & Eligibility**: Good communication skills (verbal and written). Must be willing to work a 9-hour rotational shift anytime between 7:00 a.m. to 10:00 p.m. **(Sunday working required).** Ability to handle pressure and adapt to work requirements. **The Key Responsibility Areas will be**: **- Call Monitoring -...

The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries. - He/She must show the willingness to learn new things every time and then. - Must discuss every matter with its supervisor or team leader to get any issue sorted - Giving a resolution to the customers or clients should be the...

Graduate with Call Center experience of Inbound and Outbound calls handling. - Any Graduate - Should have good English communication & knowledge of Excel - Language - English/Marathi/Hindi - At least 6 month experience of calling - Helping nature - Two Positions - Manage inbound and outbound calls in a specified timely manner. - Identify patients need,...

**Job description** **Work Location**: - Borivali/ Dynamic **Roles & Responsibilities**: - Drive sales through warm calling, engagement of students, suggestive selling, and sharing course knowledge. - Manage the Calling through CRM and ensure the quality of calls and deliver best customer experience - Ensure deal closure, and achieve sales targets. -...

**Job Summary**: The Quality Control - Voice Process role is responsible for monitoring, evaluating, and providing feedback on the quality of customer interactions made by employees. The goal is to ensure that all customer interactions meet established quality standards, improve employee performance, and enhance customer satisfaction. **Key...

**Make outbound calls**: Generate leads by calling potential customers to present products or services, explain their benefits, and encourage purchases - **Manage incoming calls**: Resolve customer concerns and issues, and organize customer information - **Build relationships**: Foster relationships with existing clients and build rapport with potential...

Ø Handle incoming calls in a prompt and professional manner, addressing customer inquiries, resolving issues, and providing appropriate solutions Ø Make outbound calls to follow up with customers, gather information, and conduct surveys or market research as and when required Ø Provide accurate and up-to-date information about products, services, and...

Ø Handle incoming calls in a prompt and professional manner, addressing customer inquiries, resolving issues, and providing appropriate solutions Ø Make outbound calls to follow up with customers, gather information, and conduct surveys or market research as and when required Ø Provide accurate and up-to-date information about products, services, and...