Call Center Executive
6 months ago
Ø Handle incoming calls in a prompt and professional manner, addressing customer inquiries, resolving issues, and providing appropriate solutions
Ø Make outbound calls to follow up with customers, gather information, and conduct surveys or market research as and when required
Ø Provide accurate and up-to-date information about products, services, and company policies to customers
Ø Maintain a thorough understanding of product knowledge and stay updated with any changes or updates
Ø Identify and escalate complex issues or complaints to the appropriate department or supervisor for resolution
Ø Document all customer interactions, including details of inquiries, complaints, or comments, accurately and comprehensively in the CRM system
Ø Meet or exceed individual and team targets, such as call handling time, customer satisfaction scores etc
Ø Collaborate with team members and supervisors to continuously improve processes and enhance the overall customer experience
Ø Adhere to company policies, procedures, and quality standards to ensure consistency and efficiency in service delivery
Stay updated with industry trends and best practices in customer service and call center operation
Pay: Up to ₹25,000.00 per month
Schedule:
- Day shift
- Evening shift
**Experience**:
- Call center: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (required)
**Language**:
- English (preferred)
- Local language (preferred)
Work Location: In person
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