Call Center Executive

5 months ago


Andheri East Mumbai Maharashtra, India Eastern Agencies Healthcare Private Limited Full time

A call centre executive, also known as a call centre representative, has many duties, including:

- Answering a large volume of sales calls promptly, while following communication scripts.
- Identifying customer needs, providing help with inquiries, and resolving complaints.
- Following up with customers to ensure all issues are resolved and they are satisfied.
- Researching issues and exploring alternative solutions.
- Processing orders, and completing transactions.
- Adhering to company policies and procedures, and establishing policies by entering client information.
- Attending training sessions to stay up to date on company products, services, and policies.
- Maintaining and improving quality results by adhering to standards and guidelines, and recommending improved procedures.
- Escalating customer issues with management when necessary, and following up with the escalation team.
- Helps customers with their questions and addresses issues regarding products or services.

**Job Types**: Full-time, Fresher, Permanent

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Weekend availability

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Pharmaceutical sales: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

Expected Start Date: 02/09/2024



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