Call Center Executive
6 months ago
Ø Handle incoming calls in a prompt and professional manner, addressing customer inquiries, resolving issues, and providing appropriate solutions
Ø Make outbound calls to follow up with customers, gather information, and conduct surveys or market research as and when required
Ø Maintain a thorough understanding of product knowledge and stay updated with any changes or updates
Ø Identify and escalate complex issues or complaints to the appropriate department or supervisor for resolution
Ø Document all customer interactions, including details of inquiries, complaints, or comments, accurately and comprehensively in the CRM system
Ø Meet or exceed individual and team targets, such as call handling time, customer satisfaction scores etc
Ø Collaborate with team members and supervisors to continuously improve processes and enhance the overall customer experience
Ø Adhere to company policies, procedures, and quality standards to ensure consistency and efficiency in service delivery
Pay: Up to ₹30,000.00 per month
Schedule:
- Day shift
**Experience**:
- Call center: 2 years (preferred)
- total work: 2 years (required)
**Language**:
- English (preferred)
**Location**:
- Andheri East, Mumbai, Maharashtra (required)
Work Location: In person
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