Tele Calling Executive
5 months ago
Call Centre Representative
Update Advertising is India's only Geotargeting Campaign Management Platform for Audio Visual advertising in India, offering bespoke narrowcasting solutions for Advertiser’s basis geo-location and psychographic personas.
Job Brief
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction. **We need people who know regional languages besides Hindi and English, like Marathi, Telugu, Kannada, Tamil, Malayalam, Bangali, etc.**
**Responsibilities**:
- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues and provide solutions.
- Ensure you follow the customer service script provided by the company for uniformity.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Write and submit timely reports on performance, targets and customer queries.
**Requirements**:
- Prior experience with customer service and call centers in relevant job roles.
- Experience in MS Office and Data Management
- Customer oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over **regional languages.**
**Salary**: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 3 years (preferred)
- Call center: 2 years (required)
**Language**:
- Regional Languages (preferred)
- Hindi (preferred)
Ability to Commute:
- Andheri, Mumbai, Maharashtra (preferred)
Work Location: In person
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