![Webbizzare](https://media.trabajo.org/img/noimg.jpg)
Call Auditor
2 weeks ago
Responsibility:
- Perform call monitoring and develop process improvements to improve the quality
and effectiveness of calls when required.
- Provide feedback to associates regarding the call cycle and catered leads.
- Work with supervisors and management to ensure that all the Customer Experience
professionals are meeting the quality standards.
- Create reports documenting errors and issues for fixing.
- Coordinate and facilitate call calibration sessions.
- Participate in designing call monitoring formats and provide trend data to the
management team.
- Conduct Hygiene checks and Root cause analysis.
Qualifications and Skill Sets:
- Minimum Bachelor's Degree.
- Minimum 2 yrs of experience as a Quality Auditor/Analyst.
- Should be well versed with G-Suite and Microsoft Excel.
- Should have excellent communication skills.
Interested can call at 9821765157
**Salary**: Up to ₹400,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Audit: 2 years (preferred)
Work Location: In person
**Speak with the employer**
+91 9821765157
-
Call Centre Sq Auditor
3 weeks ago
Mumbai, India Datrax Services Pvt Ltd Full timeRole : Call Centre SQ Auditor CTC : 3 - 4 Lac JD: - Good communication skills - Call monitoring and providing actionable insights - Through monitoring, a QA analyst should gather information to improve agent performance - Process product reviews and inform the development team of defects and errors - Monthly Calibrations with operations team - Share TNIs...
-
Quality Auditor
2 months ago
Mumbai, Maharashtra, India Shri Vile Parle Kelavani Mandal Full time**About Us: **Job Title** - Quality Auditor**Reports to** - Manager - Student Success**Location** - Mumbai**Job Purpose** **Key Responsibilities** - Act as first point of contact to for quality related aspects in student services. - Conduct New joinee assimilation by arranging mock calls, familiarization with SOPs, quality parameters and certify them. -...
-
Hse Auditor
3 weeks ago
Mumbai, India PSS Full timeWe are looking for experienced HSE auditors with ISO 45001 Lead Auditor certification and at least 10 years of experience in the HSE field in Mumbai. We are looking for passionate professionals who take pride in helping organizations envision and create a safer working environment for their employees. As an HSE auditor, you will be assessing organization...
-
Internal Auditor
3 weeks ago
Powai, Mumbai, Maharashtra, India N-tek Consulting Pvt ltd Full time1. Min. 2yrs + experienced in Internal Audit 2. Well spoken & excellent communication in English & Hindi 3. Anyone below 80% score in IQ & math, should be rejected by HR 4. Must have knowledge about process auditing 5. Should be Graduate. Passed with 1st Class in SSC, HSC & Graduation 6. Age should be between 24 - 32yrs 7. Atleast 2yrs stability in...
-
IT Auditor
4 weeks ago
Mumbai, Maharashtra, India Global Industrial Full time**SYX Services Pvt ltd**: SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in...
-
Quality Auditor
2 months ago
Mumbai, Maharashtra, India Narsee Monjee Institute of Management Studies (NMIMS) Full time**About Us: **Job Title** - Quality Auditor**Reports to** - Manager - Student Success**Location** - Mumbai**Job Purpose** **Key Responsibilities** - Act as first point of contact to for quality related aspects in student services. - Conduct New joinee assimilation by arranging mock calls, familiarization with SOPs, quality parameters and certify them. -...
-
Internal Auditor
3 weeks ago
Mumbai, India N-tek Consultants Full timeJob Description: - 1. Min. 2yrs + experienced in Internal Audit 2. Well spoken & excellent communication in English & Hindi 3. Anyone below 80% score in IQ & math, should be rejected by HR 4. Must have knowledge about process auditing 5. Should be Graduate. Passed with 1st Class in SSC, HSC & Graduation 6. Age should be between 24 - 32yrs 7. Atleast...
-
Quality Auditor
2 months ago
Mumbai, India NMIMS Full timeAbout Us: Job Title Quality Auditor Reports to Manager- Student Success Location Mumbai Job PurposeThis incumbent monitor & assess interactions (Inbound/Outbound Calls, Emails, Chats etc) of Student counsellor with student, either recorded or live, in order to assess compliance with protocols and quality parameters. This role ensure to provide timely...
-
Quality Auditor
2 months ago
mumbai, India NMIMS Full timeAbout Us: Job Title Quality Auditor Reports to Manager- Student Success Location Mumbai Job Purpose This incumbent monitor & assess interactions (Inbound/Outbound Calls, Emails, Chats etc) of Student counsellor with student, either recorded or live, in order to assess compliance with protocols and quality parameters. This role ensure to provide...
-
Quality Auditor
6 days ago
Mumbai, Maharashtra, India NMIMS Full timeAbout Us: Job Title Quality Auditor Reports to Manager- Student Success Location Mumbai Job Purpose This incumbent monitor & assess interactions (Inbound/Outbound Calls, Emails, Chats etc) of Student counsellor with student, either recorded or live, in order to assess compliance with protocols and quality parameters. This role ensure to provide timely...
-
Quality Auditor
3 weeks ago
Mumbai, India NMIMS Full timeAbout Us: Job Title Quality Auditor Reports to Manager- Student Success Location Mumbai Job PurposeThis incumbent monitor & assess interactions (Inbound/Outbound Calls, Emails, Chats etc) of Student counsellor with student, either recorded or live, in order to assess compliance with protocols and quality parameters. This role ensure to provide timely...
-
Quality Auditor- BPO
6 days ago
Mumbai, Maharashtra, India Tech Mahindra Full timeWe are hiring for the role of Quality Auditor- BPO with minimum 1 year of experience in Chandivali and Airoli, MumbaiLooking for someone with knowledge on:KRA and KPIs of QA7QC ToolsFatal/non Fatal errorsCall CalibrationDip Check and quality related frameworkDip check and BQ ImprovementPIP ManagementThe max budget for the role is 6LPA.If Interested share...
-
Call Quality Analyst
2 months ago
Mumbai, Maharashtra, India Smart Gurus Consultancy Full timeRequired Quality Auditor for Malad locationQualification graduateMinimum 6 months experience requiredOffer salary 24 in hand 28 CTCImmediate joiner requiredExperience : 1 - 2 YearsNo. of Openings : 5Education : Any Bachelor DegreeRole : Call Quality AnalystIndustry Type : Manufacturing / Production / QualityGender : [ Male / Female ]Job Country : India
-
IT Auditor
3 weeks ago
Mumbai, India Global Industrial Full time**SYX Services Pvt ltd**: SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in...
-
Quality Auditor- BPO
6 days ago
Mumbai, Maharashtra, India Tech Mahindra Full timeWe are looking to fill the position of Quality Auditor- BPO in Chandivali and Airoli, MumbaiRequirements:Minimum 1 year of experienceKnowledge of KRA and KPIs of QAProficiency in 7QC ToolsUnderstanding of Fatal/non Fatal errorsExperience in Call CalibrationFamiliarity with Dip Check and quality related frameworkExperience in Dip check and BQ...
-
IT Auditor
4 weeks ago
Mumbai, India Global Industrial Full timeSYX Services Pvt ltdSYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in...
-
IT Auditor
3 weeks ago
Mumbai, India Global Industrial Full timeSYX Services Pvt ltd SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in...
-
IT Auditor
4 weeks ago
Mumbai, India Global Industrial Full timeSYX Services Pvt ltd SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in...
-
IT Auditor
3 weeks ago
Mumbai, India Global Industrial Full timeSYX Services Pvt ltdSYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in...
-
IT Auditor
4 weeks ago
mumbai, India Global Industrial Full timeSYX Services Pvt ltd SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in...