Call Centre Sq Auditor

2 weeks ago


Mumbai, India Datrax Services Pvt Ltd Full time

Role : Call Centre SQ Auditor

CTC : 3 - 4 Lac

JD:

- Good communication skills
- Call monitoring and providing actionable insights
- Through monitoring, a QA analyst should gather information to improve agent performance
- Process product reviews and inform the development team of defects and errors
- Monthly Calibrations with operations team
- Share TNIs (Training Need Indictors) basis the audit observations
- Timely conducting SQ review with operations teams

**Qualification Needed : Graduation / Post Graduation**

**Total Years of Experience : 2 years & above**

**Relevant Experience : min 1 year in Broking Industry**

**Salary**: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Day shift
- Weekend only

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

**Speak with the employer**
+91 7045178902


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