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Lead Activations – Call Centre

1 month ago

mumbai, India Acme Services Private Limited Full time

Job Description:

Ability to lead the call centre focussed on driving customer engagement (on- boarding, activation and retention) of new and existing customers.
Should understand the broking industry, markets and compliance & regulatory framework
Should be averse with the call centre productivity metrics, team management, call centre tools and training requirements
Analytical mindset, should be able to implement processes, training programs,measure the performance, new initiatives
Should be able to collaborate with digital activations team to drive common revenue objectives
Should have the ability to lead and manage the daily activities of the call centre
Understanding of customer behaviour, ability to chalk our road-map and implement strategies (cohort based) to activate and engage the customers
Should be able to regularly report the performance and drive initiatives to scale revenue
Ability to work and coordinate with cross functional stake holders like customer support, operations, compliance, marketing ; sales to drive business objective.
Ability to work with research team for recommendations to keep customers active for a longer time and profitable outcome

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