Call Centre Supervisor

2 weeks ago


Mumbai, India Morpheus Human Consulting Full time

Reference Code:

- 481-16
- Job Title:
**Call Centre Supervisor - Housing Finance
- Mumbai**
- Category:

- Housing Finance
- Job Description:

- Our client is a non-banking finance company "NBFC" registered with the Reserve Bank of India as a systemically important non-deposit taking company. They provide structured term financing solutions to corporates, used and new Vehicle Financing for transporters, Home Finance through our wholly-owned subsidiary organization and loans to SME borrowers in India.
- Established as a strong player in the Corporate Lending and SME lending space, in 2017 we made our foray into the retail lending space - launching 2 products - Home Finance and Vehicle Finance. With established players already jostling for space in this segment, we had to be focused on increasing our retail footprint swiftly and surely.
- Being a part of this team gives you an opportunity to excel at what you do and provide solutions that make you an integral part of our growth story.
- Job Title: Call Centre Supervisor - Housing Finance
- Mumbai
- Job Responsibility:

- Hiring, training, coaching, and leading call centre representatives as they provide support for customers.
- Answering representatives’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
- Assisting other management team members in identifying trendsmand establishing call centre goals.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Preparing reports and analysing call centre data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Authorizing replacements or refunds.
- Taking on other tasks or projects to support employees, other managers, and call centre operations.
- Key Skills:

- Mandatory:

- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Knowledge of management principles and familiarity with company products, services, and policies.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.
- Polite, professional phone voice

Industry: Open
- Gender: Open
- Experience: 3-5 years work experience
- Job Location: Andheri, Mumbai
- Working Days: 5 days
- Qualification: Graduate
- Notice Period: Immediate to 30 days- About Morpheus Consulting:
- Recruitment is a people-focused business - our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.-
- Location:

- Mumbai
- Required Experience:

- 3-5 yrs
- Positions:

- 1



  • Mumbai, Maharashtra, India Morpheus Human Consulting Full time

    Reference Code: Job Title:**Call Centre Supervisor Housing FinanceMumbai**- Category: Housing Finance Job Description: Our client is a nonbanking finance company "NBFC" registered with the Reserve Bank of India as a systemically important nondeposit taking company. They provide structured term financing solutions to corporates, used and new Vehicle...

  • Call Centre Supervisor

    2 months ago


    Mumbai, India Smart Merchant Service Ltd. Full time

    **Company Introduction**: - Manages and oversees a team of call center agents. - Motivates and supports agents through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending changes. -...

  • Manager - Call Centre

    2 weeks ago


    Mumbai, India Augmentedresourcing Pvt. Ltd. Full time

    Job highlights:- Minimum Education BA / B Com / B Sc /MBA- Industry Exposure Required Hands on expr in domestic out-bound sales process- Experience in Outbound call centre sales process 6 to 8 yrsJob match scoreEarly ApplicantJob description:Job Responsibilities:- To look after entire 300 seats outbound call centre operations and deliver high productivity...

  • Manager - Call Centre

    2 months ago


    Mumbai, India Augmentedresourcing Pvt. Ltd. Full time

    Job highlights:- Minimum Education BA / B Com / B Sc /MBA- Industry Exposure Required Hands on expr in domestic out-bound sales process- Experience in Outbound call centre sales process 6 to 8 yrsJob match scoreEarly ApplicantJob description:Job Responsibilities:- To look after entire 300 seats outbound call centre operations and deliver high productivity...


  • mumbai, India Acme Services Private Limited Full time

    Job Description: Ability to lead the call centre focussed on driving customer engagement (on- boarding, activation and retention) of new and existing customers. Should understand the broking industry, markets and compliance & regulatory framework Should be averse with the call centre productivity metrics, team management, call centre tools...


  • Mumbai, India Talent Corner Full time

    **Call centre executive required.** Location: Nariman Point Good Communication skills Fluent in English Soft spoken Excellent negotiation skills Immediate joiners preferred. Females preferred. **Salary**: ₹98,562.35 - ₹332,164.59 per year Schedule: - Day shift Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to...

  • Call Centre Executive

    2 weeks ago


    Mumbai, India Ciel HR Services Pvt Ltd Full time

    Designation: Call Centre Executive Location: Andheri East Mumbai Experience: Fresher/Experience in jewellery **Salary**: Up to Rs. 4 LPA Good Command in English language - Good communication - Comfortable to do calls (tele sales) - Basic knowledge of sales/marketing - Good with data research **Salary**: Up to ₹400,000.00 per month **Benefits**: -...

  • Call Centre Executive

    2 weeks ago


    Mumbai, India Vibrantzz management services Full time

    Give your Career a Kick-Start, Opportunities with Multi National Companies in Mumbai. We at Vibrantzz are currently hiring for Call Centre Executives International Process - USA, UK and Australian Regions Pure Voice process - Handling calls of the Customers and Resolving their queries Requirement apply. Salary - Range from 14k to 48k. (Incentives and...

  • Call Centre Executive

    2 weeks ago


    Mumbai, India Morpheus Human Consulting Full time

    Reference Code: - 481-15 - Job Title: **Call Centre Executive - Housing Finance - Mumbai** - Category: - Housing Finance - Job Description: - Our client is a non-banking finance company "NBFC" registered with the Reserve Bank of India as a systemically important non-deposit taking company. They provide structured term financing solutions to corporates,...

  • Call Centre Executive

    2 months ago


    Mumbai, India Genius Enterprises Full time

    Call Centre Executive Experience 0 to 1 year's Qualification -12th **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate...

  • Call Centre Executive

    3 weeks ago


    Vidyavihar, Mumbai, Maharashtra, India Healthindia Insurance TPA Services Pvt. Ltd. Full time

    Company Name - Healthindia Insurance TPA Location - Vidyavihar, Mumbai Role - Call Centre Executive (Fresher) **Role & Responsibilities**: - Handling inbound calls/queries - Respond to customer query on Mail & converse with customer (internal/external). - Coordination with customer and team member to resolve customer issue. No sales / No Targets. **Job...

  • Call Centre Executive

    2 weeks ago


    Navi Mumbai, India Genius Enterprises Full time

    Urgent requirement for Calling Executives for Domestic and International call centre. Minimum Qualification HSC. Good English and Regional language communication skill. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental...

  • Call Centre Supervisor

    2 months ago


    Mumbai, India Smart Merchant Service Ltd. Full time

    DUTIES & RESPONSIBILITIES: - Monitors operations to ensure adherence to service level standards and company/department policies and procedures. - Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers. - Acts as an escalation point for resolving the most difficult customer...


  • Mumbai, Maharashtra, India Morpheus Human Consulting Full time

    Reference Code: Job Title:**Call Centre Executive Housing FinanceMumbai**- Category: Housing Finance Job Description: Our client is a nonbanking finance company "NBFC" registered with the Reserve Bank of India as a systemically important nondeposit taking company. They provide structured term financing solutions to corporates, used and new Vehicle Financing...

  • Bpo Call Centre

    2 weeks ago


    Mumbai, India Conviction HR Full time

    HIRING FOR US BANKING CUSTOMER SERVICE - HSC/GRAD FRESHERS CAN APPLY - NEED EXCELLENT COMMUNICATION - SALARY 29,000 HSC/GRAD WITH EXPERIENCE - MININMUM 6 MONTHS TO 1 YEAR SALARY - 29,000 - 33,000 - LOCATION - MALAD & THANE - MUMBAI - CONTACT 9892190990 HIRING FOR UK COLLECTIONS MONEY RECOVERY PROCESSS - FRESHERS CAN APPLY - NEED EXCELLENT COMMUNICATION -...

  • Call Centre Executive

    2 months ago


    Navi Mumbai, India Softsign HR Solutions Full time

    2.Working in a state-of the art call centre, as part of a dynamic customer support team 3. Exceptional customer service skills and sales abilities 4. Excellent written and verbal communication skills 6.Ability to work well as part of a team **Job Types**: Full-time, Fresher **Salary**: ₹10,000.00 - ₹20,000.00 per month **Benefits**: - Provident...

  • Call Centre Executive

    2 weeks ago


    Mumbai, India Vibrantzz Management Services Full time

    Tired of idling at home? Give your career a kick-start, Opportunities with Multi National Companies in Mumbai We at Vibrantzz are currently hiring for Call Centre Executives International Processes - USA and UK regions Pure Voice process - Handling Calls of the customers and resolving their queries Requirement - Graduate Freshers ( Hard copy of...

  • Call Centre Executive

    2 weeks ago


    Mumbai, India Vibrantzz Management Services Full time

    Tired of idling at home? Give your career a kick-start, Opportunities with Multi National Companies in Mumbai We at Vibrantzz are currently hiring for Call Centre Executives International Processes - USA, UK and Australian regions Pure Voice process - Handling Calls of the customers and resolving their queries Requirement - Graduate Freshers ( Hard...


  • Mumbai, India Datrax Services Pvt Ltd Full time

    Role : Call Centre SQ Auditor CTC : 3 - 4 Lac JD: - Good communication skills - Call monitoring and providing actionable insights - Through monitoring, a QA analyst should gather information to improve agent performance - Process product reviews and inform the development team of defects and errors - Monthly Calibrations with operations team - Share TNIs...


  • Malad, Mumbai, Maharashtra, India arrivia Full time

    Need someone had call centre experience with team handling experience. Minimum 5 years of experience experience of below skills are required. Team handling Knowledge on shrinkage International call centre/BPO experience Roaster preparation. Conflict management Employee engagement salary would be would be 6-7 LPA plus good incentives. **Job Types**:...