Quality Auditor

2 months ago


Mumbai Maharashtra, India Shri Vile Parle Kelavani Mandal Full time

**About Us:
**Job Title**
- Quality Auditor**Reports to**
- Manager
- Student Success**Location**
- Mumbai**Job Purpose**

**Key Responsibilities**
- Act as first point of contact to for quality related aspects in student services.
- Conduct New joinee assimilation by arranging mock calls, familiarization with SOPs, quality parameters and certify them.
- Conduct weekly calibration (voice/non-voice)
- Provide various reports on timely basis outlining observations and way forward as per requirement
- Perform Quality Control on employee productivity to identify and recommend areas of improvement
- Analyze findings from SOP’s and monitoring, suggest changes for effective quality output
- Documenting defects and recommendations for improvement.
- Preparing and presenting quality audit reports to senior management.
- Keeping abreast of industry standards and regulations.

**Key Interactions**

**Internal Stakeholders**

**External Stakeholders**
- University Departments- Students**Dimensions**
- This is individual contributor role & requires to work in rotational shifts (No Night Shifts)

**Requirements
- Skills & Competencies**
- Exceptional attention to detail, Accuracy and a methodical approach
- Professional telephone manner combined with a high level of spoken and written English
- Exhibit Patience, tolerance and sensitivity
- Analytical skills & Ability to multi-task
- Good working knowledge of Microsoft Office packages especially MS Excel

**Requirements
- Education & work experience**
- Bachelor’s degree, or equivalent
- 3 to 5 years of relevant work experience as a Customer Support/Quality Auditor/Quality Assurance
- Previous experience working as a Quality Analyst or SME in an education sector will be preferred


  • Quality Auditor

    1 week ago


    Mumbai, Maharashtra, India Western Rubbers India Pvt Ltd Full time

    Western Rubbers is a leading manufacturer and exporter of high-quality rubber products. With a commitment to excellence and innovation, we have established ourselves as a trusted partner in the global market. Our dedication to quality and customer satisfaction drives our success and growth. Position: Quality Auditor **Job Description**: As a Quality...

  • Quality Auditor

    2 months ago


    Mumbai, Maharashtra, India Narsee Monjee Institute of Management Studies (NMIMS) Full time

    **About Us: **Job Title** - Quality Auditor**Reports to** - Manager - Student Success**Location** - Mumbai**Job Purpose** **Key Responsibilities** - Act as first point of contact to for quality related aspects in student services. - Conduct New joinee assimilation by arranging mock calls, familiarization with SOPs, quality parameters and certify them. -...

  • Quality Auditor

    2 weeks ago


    Mumbai, India NMIMS Full time

    About Us:  Job Title Quality Auditor Reports to Manager- Student Success Location Mumbai Job PurposeThis incumbent monitor & assess interactions (Inbound/Outbound Calls, Emails, Chats etc) of Student counsellor with student, either recorded or live, in order to assess compliance with protocols and quality parameters. This role ensure to provide timely...

  • Quality Auditor

    2 months ago


    Mumbai, India NMIMS Full time

    About Us:  Job Title Quality Auditor Reports to Manager- Student Success Location Mumbai Job PurposeThis incumbent monitor & assess interactions (Inbound/Outbound Calls, Emails, Chats etc) of Student counsellor with student, either recorded or live, in order to assess compliance with protocols and quality parameters. This role ensure to provide timely...

  • Quality Auditor

    2 months ago


    mumbai, India NMIMS Full time

    About Us:   Job Title Quality Auditor Reports to Manager- Student Success Location Mumbai Job Purpose This incumbent monitor & assess interactions (Inbound/Outbound Calls, Emails, Chats etc) of Student counsellor with student, either recorded or live, in order to assess compliance with protocols and quality parameters. This role ensure to provide...

  • Quality Auditor

    2 days ago


    Mumbai, Maharashtra, India NMIMS Full time

    About Us: Job Title Quality Auditor Reports to Manager- Student Success Location Mumbai Job Purpose This incumbent monitor & assess interactions (Inbound/Outbound Calls, Emails, Chats etc) of Student counsellor with student, either recorded or live, in order to assess compliance with protocols and quality parameters. This role ensure to provide timely...


  • Mumbai, Maharashtra, India Tech Mahindra Full time

    We are hiring for the role of Quality AuditorBPO with minimum 1 year of experience in Chandivali and Airoli, MumbaiLooking for someone with knowledge on:KRA and KPIs of QA7QC ToolsFatal/non Fatal errorsCall CalibrationDip Check and quality related frameworkDip check and BQ ImprovementPIP ManagementThe max budget for the role is 6LPA.If Interested share your...

  • Quality Auditor

    2 months ago


    Mumbai, India AJP Consultancy Full time

    Below are major duties, tasks, and responsibilities that characterize the quality control auditor job description: - Assess whether a firm is in compliance with quality control procedures or not - Coordinate auditing teams - Ensure excellent communication between teams and internal management or clients - Perform extensive travelling to meet and work with...


  • Mumbai, Maharashtra, India Tech Mahindra Full time

    We are seeking a Quality Auditor- BPO with a minimum of 1 year of experience in Chandivali and Airoli, Mumbai.Knowledge on:KRA and KPIs of QA7QC ToolsFatal/non Fatal errorsCall CalibrationDip Check and quality related frameworkDip check and BQ ImprovementPIP ManagementThe maximum budget for this position is 6LPA.If this opportunity interests you, kindly send...


  • Mumbai, Maharashtra, India Tech Mahindra Full time

    We are hiring for the role of Quality Auditor- BPO with minimum 1 year of experience in Chandivali and Airoli, MumbaiLooking for someone with knowledge on:KRA and KPIs of QA7QC ToolsFatal/non Fatal errorsCall CalibrationDip Check and quality related frameworkDip check and BQ ImprovementPIP ManagementThe max budget for the role is 6LPA.If Interested share...

  • Ethical Auditor

    4 days ago


    Mumbai, Maharashtra, India QIMA Full time

    **Company Description** At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise...


  • mumbai, India Rebel Foods Full time

    Location : Ahmedabad and MumbaiJob Description :-Daily job duties for Quality auditors vary because they travel to different business locations and work in multiple types of Audits but core responsibility is do day-to-day Quality audits.Skills and Experience:Full time course or similar experience.Proficient in Excel.Excellent Communication and analytical...


  • Mumbai, Maharashtra, India Tech Mahindra Full time

    We are looking to fill the position of Quality Auditor- BPO in Chandivali and Airoli, MumbaiRequirements:Minimum 1 year of experienceKnowledge of KRA and KPIs of QAProficiency in 7QC ToolsUnderstanding of Fatal/non Fatal errorsExperience in Call CalibrationFamiliarity with Dip Check and quality related frameworkExperience in Dip check and BQ...


  • Mumbai, Maharashtra, India Rebel Foods Full time

    Location: Ahmedabad and MumbaiJob Description:As a Quality Auditor, your daily tasks will vary as you visit different business locations and perform various types of audits, with your main responsibility being to conduct daily quality audits.Skills and Experience:Completion of a full-time course or equivalent experienceProficiency in ExcelStrong...

  • Social Auditor

    20 hours ago


    Mumbai, Maharashtra, India HRS Full time

    Greetings from HRS! We have an urgent opening for **SOCIAL AUDITOR** Position for Mumbai location Company Details: Technical Inspection and independent company that test, inspect, and certify technologies, products, and systems to ensure potential hazards and prevent damages. Experience : 2 to 3 Years in Certification Industry Position **:Social...


  • Mumbai, Maharashtra, India Rebel Foods Full time

    Location: Ahmedabad and Mumbai Job Description :Daily job duties for Quality auditors vary because they travel to different business locations and work in multiple types of Audits but core responsibility is do daytoday Quality audits.Skills and Experience: Full time course or similar experience.Proficient in Excel.Excellent Communication and analytical...


  • Mumbai, Maharashtra, India Rebel Foods Full time

    Location : Ahmedabad and MumbaiJob Description :Daily job duties for Quality auditors vary because they travel to different business locations and work in multiple types of Audits but core responsibility is do day to day Quality audits.Skills and Experience:Full time course or similar experience.Proficient in Excel.Excellent Communication and analytical...


  • Mumbai, Maharashtra, India NINO Foods Full time

    As a Quality Control Auditor, you will play a crucial role in maintaining the quality and safety of our food products across all our locations in Mumbai.Education:BTech./BSc./Msc./Btech in Food Technology, Food Chemistry or related fieldsExperience:0-1 yearsSkills:Knowledge of Food Safety RegulationsProficient in ExcelExcellent Communication and Analytical...


  • mumbai, India Rebel Foods Full time

    Location : Ahmedabad and Mumbai Job Description :- Daily job duties for Quality auditors vary because they travel to different business locations and work in multiple types of Audits but core responsibility is do day-to-day Quality audits. Skills and Experience: Full time course or similar experience. Proficient in Excel. Excellent Communication and...

  • Internal/qc Auditor

    2 weeks ago


    Navi Mumbai, Maharashtra, India Crystal Industrial Syndicate Pvt. Ltd Full time

    **Job description** Graduate in any discipline, completed Internal Auditor/Lead Auditors Course in compliance QMS ISO 9001:2015 Implemented & audited in compliance to QMS standard at least in one Mechanical Engineering oriented organization. **Job Description**: 1. Laisoning with Certification Agency. 2. Reporting to Top Management effectiveness of...