Quality Analyst
3 months ago
About thejob
- Responsibilitiesand Duties:
- Auditing calls timelyfeedbacks
- BPO and collections experience ismandatory
- Should have knowledge in providingfeedback call calibration.
- Should haveExperience in giving monitoring and livefeedback.
- Conduct call audits as per guidelineof the business.
- Preparing audit dash boardsreport
- Should be Aware about 7QCtools
- Provide regular feedback and coachingbased on the performance and Coach outliers on a one to one basisand give feedback to Team Leader/Manager whenever itsrequired.
- Responsible for generating dailyweekly monthly reports for internal purposes.
- Ensure the Internal monitoring are in sync with the external scoresprovided by the clients for the site.
- Calibrate cases internally with the team to ensure minimumdifference in the ratings.
Requirements:
- Graduate in any stream.
- Minimum 2 years of experience as a QA
- Shouldhave experience in audit calls documentation feedback reportingtraining coaching.
- The ability to identifygaps and provide inputs to improveperformance.
- A keen eye for detail coupledwith analytical and problemsolving abilities.
- Good verbal and written communication skills.
- Knowledge of quality audit tools.
- Basic levelknowledge of excelsreporting.
Lifelancer ( ) is a talenthiring platform in Life Sciences Pharma andIT. The platform connects talent with opportunities in pharmabiotech health sciences healthtech data science and ITdomains.
Please use the below Lifelancer linkfor job application and quickerresponse.
/jobs/view/02cf58ab7eeb10cffc01f589
RemoteWork :
No
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