Quality Analyst

4 weeks ago


Mumbai, India Europ Assistance India Full time

Position: Quality Analyst

Qualification: Any graduate

experience : min 3 years' as Quality Analyst

Location: Andheri

Industry: Banking/ travel/ concierge/insurance


The Key Responsibility Areas will be:

  • Call Monitoring (voice inbound process)
  • Feedback to be given for the monitored calls
  • Preparing reports on Quality, variance in calibrations
  • Performing activities such as live audits, side by side barging, and floor walk to monitor the process and identify areas of improvement.
  • Conducting sessions such as tape review, briefing and calibration for standardization
  • Initiatives for process improvement
  • Completion of assignment given by team


Requirements & Eligibility:

  • Ability to manage pressure and stretch as per work requirements
  • Good communication (verbal & written)
  • Candidate average quality score for the last 3 months should be 85% or above (not being fatal and no complaints)


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