Quality yst HK

2 weeks ago

navi mumbai, India Hunarstreet Technologies Full time
Urgent Opening for a Quality Analyst at Leading BPO Company in Mahape
Role: Fulltime Quality AnalystLocation: Mahape Navi Mumbai
Role Description: As a Quality Analyst you will play a crucial role in overseeing quality control conducting analytical assessments and managing quality assurance processes. You ll also be responsible for mentoring and training team members to uphold high standards.
Key Responsibilities:
  • Conduct audits and super audits for the team
  • Provide timely feedback to the production Telesales team to address issues swiftly
  • Lead training and coaching sessions for Telesales Agents and production team members
  • Facilitate call listening sessions with crossfunctional teams to ensure quality standards
  • Conduct quality assurance and compliance training for new hires
  • Publish daily and weekly reports on team performance
  • Host team sessions to review observations from call audits and training
  • Document feedback and coaching sessions with accurate records

Eligibility:
  • Minimum of 1 year of experience as a Quality Coach/Analyst in an international call center
  • Experience with US sales/collections processes is preferred
  • Strong analytical thinking and problemsolving skills
  • Indepth knowledge of Quality Assurance principles
  • Excellent leadership and mentoring abilities
  • Strong written and verbal communication skills
  • Familiarity with quality monitoring tools and call scoring systems

If you re a proactive professional with a knack for quality management and team development we want to hear from you Apply now and take the next step in your career.

training,mentoring,agents,coaching,compliance training,quality assurance,skills,quality monitoring tools,audits,quality assurance processes,analytical assessments,bpo,call scoring systems,leadership abilities,call listening sessions,reporting,verbal communication,quality control

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