Quality Assurance Specialist

3 weeks ago


Navi Mumbai, Maharashtra, India TaskUs Full time
Job Title: Quality Analyst

About the Role:

We are seeking a highly skilled Quality Analyst to join our team at TaskUs. As a Quality Analyst, you will play a critical role in ensuring that our clients receive world-class service and support.

Key Responsibilities:

  • Provide accurate, efficient, and respectful service to clients on every call, as measured by performance metrics.
  • Strive for Good Customer Satisfaction and Experience, ensuring that all calls are handled professionally based on Quality Guidelines.
  • Meet and exceed client-mandated KPIs (Key Performance Indicators).
  • Ensure consistent performance based on a continuous improvement model.
  • Protect confidential login and password information.
  • Participate in internal and external trainings and seminars.
  • Maintain knowledge of functional areas and company policies and procedures.
  • Provide feedback to management on possible problems or areas of improvement.

Requirements:

  • Willingness to work on cyclical schedules.
  • Experience in phone, email, and live chat support.
  • Strong verbal and written communication and comprehension skills.
  • Computer literacy and proficiency in Windows OS, Apple OS X, Microsoft Office, and Google applications.
  • Ability to type at least 30 WPM for voice and 35 WPM for non-voice campaigns.
  • Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.

About TaskUs:

TaskUs is a ridiculously good company that values innovation and performance. We believe that people from all walks of life bring unique perspectives and ideas. We welcome applicants from diverse backgrounds and are committed to providing equal access to opportunities.

How to Apply:

Please visit our website to explore all TaskUs career opportunities and apply through the provided URL.



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