Quality Assurance Specialist

3 weeks ago


Navi Mumbai, Maharashtra, India Hunarstreet Technologies Full time

**Job Title:** Quality Assurance Specialist

**Job Summary:** Hunarstreet Technologies is seeking a highly skilled Quality Assurance Specialist to oversee quality control, conduct analytical assessments, and manage quality assurance processes.

**Key Responsibilities:**

  • Conduct audits and super audits for the team.
  • Provide timely feedback to the production Telesales team to address issues.
  • Lead training and coaching sessions for Telesales Agents and production team members.
  • Facilitate call listening sessions with cross-functional teams to ensure quality standards.
  • Conduct quality assurance and compliance training for new hires.
  • Publish daily and weekly reports on team performance.
  • Host team sessions to review observations from call audits and training.

**Eligibility Criteria:**

  • Minimum of 1 year of experience as a Quality Coach/Analyst in an international call center.
  • Experience with US sales/collections processes is preferred.
  • Strong analytical thinking and problem-solving skills.
  • In-depth knowledge of Quality Assurance principles.
  • Excellent leadership and mentoring abilities.
  • Strong written and verbal communication skills.
  • Familiarity with quality monitoring tools and call scoring systems.

At Hunarstreet Technologies, we value quality management and team development. If you are a proactive professional with a knack for quality, we encourage you to apply.



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