Quality Assurance Specialist

3 weeks ago


Navi Mumbai, Maharashtra, India Hunarstreet Technologies Full time
Quality Assurance Specialist

At Hunarstreet Technologies, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our services by conducting analytical assessments and managing quality assurance processes.

Key Responsibilities:

• Conduct audits and super audits for the team
• Provide timely feedback to the production team to address issues swiftly
• Lead training and coaching sessions for team members
• Facilitate call listening sessions with cross-functional teams to ensure quality standards
• Conduct quality assurance and compliance training for new hires
• Publish daily and weekly reports on team performance

Eligibility:

• Minimum of 1 year of experience as a Quality Coach/Analyst in an international call center
• Experience with US sales/collections processes is preferred
• Strong analytical thinking and problem-solving skills
• In-depth knowledge of Quality Assurance principles
• Excellent leadership and mentoring abilities
• Strong written and verbal communication skills
• Familiarity with quality monitoring tools and call scoring systems

What We Offer:

• A dynamic and supportive work environment
• Opportunities for professional growth and development
• Competitive compensation and benefits package

If you are a proactive professional with a knack for quality management and team development, we want to hear from you. Apply now and take the next step in your career.

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