Quality Assurance Specialist
1 week ago
Quality Assurance Specialist
At Hunarstreet Technologies, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our services. Your responsibilities will include conducting audits and super audits, providing timely feedback to the production team, leading training and coaching sessions, and facilitating call listening sessions.
Key Responsibilities:
- Conduct audits and super audits for the team
- Provide timely feedback to the production team to address issues swiftly
- Lead training and coaching sessions for team members
- Facilitate call listening sessions with cross-functional teams to ensure quality standards
- Conduct quality assurance and compliance training for new hires
- Publish daily and weekly reports on team performance
- Host team sessions to review observations from call audits and training
- Document feedback and coaching sessions with accurate records
Eligibility:
- Minimum of 1 year of experience as a Quality Coach/Analyst in an international call center
- Experience with US sales/collections processes is preferred
- Strong analytical thinking and problem-solving skills
- In-depth knowledge of Quality Assurance principles
- Excellent leadership and mentoring abilities
- Strong written and verbal communication skills
- Familiarity with quality monitoring tools and call scoring systems
About Hunarstreet Technologies:
Hunarstreet Technologies is a leading BPO company that provides high-quality services to its clients. We are committed to delivering exceptional results and building long-term relationships with our clients. If you are a proactive professional with a knack for quality management and team development, we want to hear from you.
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