Quality Assurance Specialist

4 weeks ago


Navi Mumbai, Maharashtra, India Hunarstreet Technologies Full time
Job Title: Quality Assurance Specialist

Urgent Opening for a Quality Assurance Specialist at Hunarstreet Technologies

Job Summary:

We are seeking a highly skilled Quality Assurance Specialist to join our team at Hunarstreet Technologies. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our services and products.

Key Responsibilities:
  • Conduct audits and super audits for the team to ensure quality standards are met.
  • Provide timely feedback to the production team to address issues swiftly.
  • Lead training and coaching sessions for team members to improve their skills.
  • Facilitate call listening sessions with cross-functional teams to ensure quality standards are met.
  • Conduct quality assurance and compliance training for new hires.
  • Publish daily and weekly reports on team performance.
  • Host team sessions to review observations from call audits and training.
  • Document feedback and coaching sessions with accurate records.
Eligibility:
  • Minimum of 1 year of experience as a Quality Coach/Analyst in an international call center.
  • Experience with US sales/collections processes is preferred.
  • Strong analytical thinking and problem-solving skills.
  • Indepth knowledge of Quality Assurance principles.
  • Excellent leadership and mentoring abilities.
  • Strong written and verbal communication skills.
  • Familiarity with quality monitoring tools and call scoring systems.
What We Offer:

We offer a competitive salary, opportunities for growth and development, and a dynamic work environment.



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