Quality Assurance Specialist
3 weeks ago
We are seeking a highly skilled Quality Analyst to join our team at Lifelancer. As a Quality Analyst, you will play a critical role in ensuring the quality of our services and providing feedback to our team members.
Key Responsibilities- Audit calls to ensure timely feedback and identify areas for improvement
- Conduct call audits as per guidelines and prepare audit dashboards
- Provide regular feedback and coaching to team members based on performance
- Ensure internal monitoring is in sync with external scores provided by clients
- Calibrate cases internally with the team to ensure minimum difference in ratings
- Graduate in any stream
- Minimum 2 years of experience as a QA
- Experience in audit calls documentation, feedback, reporting, training, and coaching
- Ability to identify gaps and provide inputs to improve performance
- Keen eye for detail, analytical, and problem-solving abilities
- Good verbal and written communication skills
- Knowledge of quality audit tools and basic Excel reporting
Lifelancer is a talent hiring platform in Life Sciences, Pharma, and IT. We connect talent with opportunities in pharma, biotech, health sciences, healthtech, data science, and IT domains.
Please use the below Lifelancer link for job application and quicker response.
/jobs/view/02cf58ab7eeb10cffc01f589
Remote Work: No
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