Quality Analyst

Description Quality Analyst (India) What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come...

Role & responsibilities :Conduct Regular Audits (Voice | Chat | Email)Participates in design of call monitoring formats and quality standardsMonitoring trendsShould have an eye for detail & report non-compliance in audit findingsCoordinates and facilitates call calibration sessions for call center staffEnsure coaching & amp; feedback is done for team...

Overview:The role of aQuality Analyst in a Business Process Outsourcing (BPO) setting iscrucial for ensuring the overall quality of service delivery toclients. The Quality Analyst will be responsible for monitoring andevaluating the quality of customer interactions and backofficeprocesses to identify areas for improvement and facilitate highstandards of...

Role & responsibilities :Conduct Regular Audits (Voice | Chat | Email)Participates in design of call monitoring formats and quality standardsMonitoring trendsShould have an eye for detail & report non-compliance in audit findingsCoordinates and facilitates call calibration sessions for call center staffEnsure coaching & amp; feedback is done for team members...

Role & responsibilities : Conduct Regular Audits (Voice | Chat | Email) Participates in design of call monitoring formats and quality standards Monitoring trends Should have an eye for detail & report non-compliance in audit findings Coordinates and facilitates call calibration sessions for call center staff Ensure coaching & amp; feedback is done for team...

Role & responsibilities :Conduct Regular Audits (Voice | Chat | Email)Participates in design of call monitoring formats and quality standardsMonitoring trendsShould have an eye for detail & report non-compliance in audit findingsCoordinates and facilitates call calibration sessions for call center staffEnsure coaching & amp; feedback is done for team members...

- We are looking for a Quality Analyst to join our team and help with testing products to meet our organization's quality standards.- Quality Analyst responsibilities include performing quality tests and validating test cases before products, software and systems are shipped to consumers.- Ultimately, you will work with a small team to ensure our...

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play...

US CALL QUALITY ANALYST EXCELLENT COMMUNICATION SKILLS MIN EXP IN WORKING WITH INTERNATIONAL BPO COMPANIES AS A QA SALARY - UPTO 45K 5 DAYS WORKING, 2 WEEK OFFSJob OverviewRankBloc Services is seeking a dedicated Call Quality Analyst for our US BPO division. This is a full-time, mid-level position based in Mumbai, Thane, or Mumbai Suburban. The ideal...

Job Description Are you ready to grow your career in our global tech hub? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveler’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our...

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play...

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play...

Job DescriptionExperience: 2-5yrsWork Location: MumbaiRole Expectations: Good Knowledge of SQL and Data analysis conceptsMandatory Expectations : Data Analyst, SQL ExpertTechnology Domain expertise: SQL QueriesSpecial attributes for this role: Data Analyst, Business AnalystSpecific on the academic career side : IT Experience in Data DomainJob...

Job Summary :We are seeking a skilled Talend Data Quality & Governance Developer to join our dynamic team in Mumbai. The ideal candidate will be responsible for ensuring high data quality standards and implementing data governance practices using Talend tools. This role involves working closely with data analysts, engineers, and other stakeholders to ensure...

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...

Experience: 2-5yrsWork Location: MumbaiRole Expectations: Good Knowledge of SQL and Data analysis conceptsMandatory Expectations : Data Analyst, SQL ExpertTechnology Domain expertise: SQL QueriesSpecial attributes for this role: Data Analyst, Business AnalystSpecific on the academic career side : IT Experience in Data DomainJob...

Roles & Responsibilities: Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Monitors email customer contacts. Participates in customer and...

Let’s be #BrilliantTogether We are currently seeking a Data Quality Analyst / Associate to join our  QBIT (Quality Assurance Benchmarking and Independent Testing)   Analytical Verification team in  Mumbai, India. Job Overview: The QBIT Analytical Verification team independently verifies if various models, data solutions, data processes...

Responsibilities: Identify check points where the Financial Concierge Specialists (FC’s) communicate with the clients. Design a metrics to evaluate the above Financial Concierge Specialist (FC’s) touch points using call quality parameters and standards Identify areas for improvement for FC’s quality checks Design feedback mechanism to share...