Bpo/kpo Associate

5 months ago

Mumbai Maharashtra, India Paradigm Consultancies Full time

**WE ARE HIRING**

**Job designation:

- BPO/KPO Associate**

**Job location:

- Mumbai, Maharashtra**

**Salary:

- 15,000-20,000 Per month**

**Experience:

- **

**Total experience:

- **
- 3 years of relevant experience in BPO/KPO or a related field.

**Minimum experience:

- **
- 1 years of relevant experience in BPO/KPO or a related field.

**Education:

- **
- High school diploma or equivalent.

**Skillset:

- **
- **Good communication skills**:

- **Proficiency with MS Office**

**IMMEDIATE JOINERS REQUIRED**

**Introduction**:
As a BPO/KPO Associate, you will play a pivotal role in our organization's operations, contributing to the seamless delivery of business process outsourcing (BPO) and knowledge process outsourcing (KPO) services. This dynamic role requires a combination of excellent communication skills, attention to detail, and the ability to adapt to evolving tasks.

**Responsibilities**:

- **Client Interaction**: Communicate effectively with clients to understand their requirements, address queries, and ensure overall satisfaction.
- **Process Execution**: Execute BPO/KPO tasks with precision, adhering to established processes and quality standards.
- **Data Management**: Handle data entry, analysis, and management tasks efficiently, ensuring accuracy and confidentiality.
- **Documentation**: Maintain accurate records and documentation related to client interactions and process execution.
- **Problem Resolution**: Proactively identify and resolve issues that may arise during the course of operations, escalating when necessary.
- **Continuous Improvement**: Contribute to the enhancement of processes and suggest improvements for increased efficiency and effectiveness.
- **Collaboration**: Work collaboratively with team members and other departments to achieve common goals and deliver exceptional service.

**Requirements**:

- **Communication Skills**: Excellent verbal and written communication skills in English (additional languages may be a plus).
- **Problem-Solving Abilities**: Strong analytical and problem-solving skills to address client and process-related challenges.
- **Adaptability**: Ability to adapt to changing priorities and tasks in a fast-paced environment.
- **Team Player**: Capable of working collaboratively in a team-oriented setting.
- **Attention to Detail**: Meticulous attention to detail to ensure accuracy in data entry and process execution.

**FULL TIME**

**Languages:

- English, Hindi and Marathi**

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Ability to Relocate:

- Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

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