Quality Analysis Bpo

Core Areas: Managing Customer Service Quality planning, quality assurance, quality control and quality improvement Qualification: - Graduate/Postgraduate with at least demonstrated ability in leading large teams of approx. 8-10+ Quality Analyst. Designation & Role: Quality Manager Team Coach - Quality is a professional who is incharge of guiding,...

MNC in BangaloreHiring For Process Trainer/ Quality AnalystInternational Voice ProcessVoice ProcessRequire Excellent communication skills.CTC UPTO 9LPA based on last CTCProcess TrainerEligibility : Should have 2+ experience as an Process Trainer in International BPO(Voice)Experience in giving Training to New HireDesign training curriculum using inputs from...

Job Description: - Graduation must - Need 1 year of international BPO QA experience. - Perform monitoring and feedback of calls - No software would be considered. **Salary**: Up to ₹550,000.00 per year Schedule: - Day shift **Education**: - Bachelor's (required) **Experience**: - Quality Assurance (BPO): 1 year (required) Work Location: In person

MNC in MumbaiLocation- ChandivaliHiring For Process TrainerDomestic Banking ProcessOutbound Sales processGood communication skills.Process TrainerEligibility : Should have 1+ experience as an Process Trainer in BPOExperience in giving Training to New HireCTC UPTO 6LPARole and key responsibilities :Deliver product training for a BFSI Sales Process.Design...

MNC in MumbaiLocation- ChandivaliHiring For Process TrainerDomestic Banking ProcessOutbound Sales processGood communication skills.Process TrainerEligibility : Should have 1+ experience as an Process Trainer in BPOExperience in giving Training to New HireCTC UPTO 6LPARole and key responsibilities:Deliver product training for a BFSI Sales Process.Design...

MNC in Mumbai Location- Chandivali Hiring For Process Trainer Domestic Banking Process Outbound Sales process Good communication skills. Process Trainer Eligibility : Should have 1+ experience as an Process Trainer in BPO Experience in giving Training to New Hire CTC UPTO 6LPA Role and key responsibilities : Deliver product training for a BFSI...

Responsibilities Includes: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. And it is pure work from office. Quality - Excellent Communication Skills - C3 - Transport would be provided by the company during night shift only - 9326864747 **Job...

Job Description 1. Candidate should have Excellent communication skills. 2. As a Quality Analyst candidates should have at least 1 to 3 Years of experience on paper. 3. We are hiring candidates from BPO background. 4. Candidates should have all knowledge about KPI, KRA, 7 QC tools, RCA, Call Calibration, Call audit etc.

**Designation: AM/DM Quality (BPO Industry)** **Location: Mumbai, Nagpur** **The Incumbent will be responsible to**: - Provides day-to-day direction to Lead Associates. - Coordinates with all departments to ensure that the Quality Targets are met. - Designs the Quality Management System that standardizes and documents all processes. - Ensures compliance...

**WE ARE HIRING** **Job designation: - BPO/KPO Associate** **Job location: - Nashik, Maharashtra** **Salary: - 20,000-30,000 Per month** **Experience: - ** **Total experience: - ** - 5 years of relevant experience in BPO/KPO operations, data analysis, or related fields. **Minimum experience: - ** - 2-3 years of relevant experience in BPO/KPO...

**Responsibilities** - The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries. - He/She must show the willingness to learn new things every time and then. - Must discuss every matter with its supervisor or team leader to get any issue sorted - Giving a resolution to the customers or...

**WE ARE HIRING** **Job designation: - BPO/KPO Associate** **Job location: - Mumbai, Maharashtra** **Salary: - 15,000-20,000 Per month** **Experience: - ** **Total experience: - ** - 3 years of relevant experience in BPO/KPO or a related field. **Minimum experience: - ** - 1 years of relevant experience in BPO/KPO or a related...

**Required Skills**: - Excellent written and verbal communication. - To drive process improvement initiatives. - Identify gaps, provide feedback, call calibration and refresher sessions to agents and create audit reports. - Shift Time - Evening 7.30 pm to Morning 5.00 am **Roles and responsibilities**: - Implement and monitor test scripts to assess...

**Required Skills**: - Excellent written and verbal communication. - To drive process improvement initiatives. - Identify gaps, provide feedback, call calibration and refresher sessions to agents and create audit reports. - Shift Time - Evening 7.30 pm to Morning 5.00 am **Roles and responsibilities**: - Implement and monitor test scripts to assess...

We are having 3 positions open. Kindly find details below Please find below JD for UPSTOX Customer Service process. Required 2 trainers for upstox inbound process Offer salary 35 k to 45 k in hand Qualification graduate Immediate joiner Background required from broking and trading Immediate joiner Location Airoli Communication skills required...

**Job Title/Role**: Quality Assurance Executive **Shift Timings**: **Type of position**: **Management skills**: **Total Experience**:>2 years Full Time - Good Team handling skills - People Management - Good communication skills **Relevant Experience**:>1 year **Age**:>21 years **Suggest search keywords**: BPO QA, transaction quality, audit and feedback,...

**Role**:CRM/Cust. Service Executive **Timings**:US-Type Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Banking / Financial Services Key Skills: Inbound BPO BPO Voice Process BPO Skills BPO industry BPO Hiring BPO Call center International BPO BPO/ITES bpo BPO call centre At least 1 year of relevant working...

Position: Quality Analyst – International BPOLocation: Navi MumbaiJob Type: Full-time Job Overview:We are seeking a detail-oriented and experienced Quality Analyst (QA) to monitor and evaluate customer interactions, ensuring the highest standards of service quality are maintained. The QA will be responsible for conducting call monitoring, identifying areas...

Position : Quality Analyst – International BPO Location : Navi Mumbai Job Type : Full-time Job Overview: We are seeking a detail-oriented and experienced Quality Analyst (QA) to monitor and evaluate customer interactions, ensuring the highest standards of service quality are maintained. The QA will be responsible for conducting call monitoring,...

Position : Quality Analyst – International BPO Location : Navi Mumbai Job Type : Full-time Job Overview: We are seeking a detail-oriented and experienced Quality Analyst (QA) to monitor and evaluate customer interactions, ensuring the highest standards of service quality are maintained. The QA will be responsible for conducting call monitoring,...