IT Call Coordinator/ Service Coordinator

Role Definition : Taking Ownership of Achieving Assigned Objectives **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination & Co-operation **GENERAL RESPONSIBILITIES** Responsible for Order...

**Designation** : Call Co-Ordinator / Helpdesk Support - Ensure the daily attendance of all location engineer and onsite Engineers availability during service window - Monitor and respond quickly to incoming requests related to IT issues from Factory users - follow up with engineer and users to ensure complete resolution of issues - Identify and escalate...

The Call Coordinator will play a critical role in ensuring efficient call management and coordination within the call centre. This position requires handling high volumes of incoming and outgoing calls, providing exceptional customer service, and supporting the call centre team to meet performance targets. **Communication skill **:Should be good in...

**Position Overview**: A Call Coordinator acts as the first point of contact for clients and customers, ensuring effective communication and timely resolution of inquiries. They are responsible for handling incoming calls, routing them to the appropriate department or person, and maintaining records of interactions. **Key Responsibilities**: - **Call...

Location : Azad Nagar ,Andheri West Pay: ₹15,000.00 - ₹25,000.00 per month **Looking for someone with experience working in an IT company.** **Job description** Take customer calls. Provide L1 telephonic support Understand the problem and perform troubleshooting for the issues Coordinate with L2 teams for speedy resolution. Resolve calls within...

**Responsibilities**: - Log and manage tickets/calls, monitor their status, and assign them to the appropriate support engineers. - Provide first-level remote technical support to clients. - Ensure timely response to tickets/calls to meet Service Level Agreements (SLAs). - Escalate unresolved tickets to the support manager if deadlines are not met. - Follow...

Required IT Service coordinator with 2 to 3 yrs exp - Degree with IT stream - Incident/service request knowledge. - Knowledge of ticketing tools - Strong mail communication - Coordination with branch engineers for call closures/activity - Knowledge of SLA/priority calls/VIP calls - Summit ticketing tool knowledge as additional advantage - Vendor...

**KEY RESULT AREA - SERVICE COORDINATOR** **Role Definition : Taking Ownership of Achieving Assigned Objectives** **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination &...

**Post Description** - Coordinate The Scheduling of Installation. - Communicate with Customer to confirm the scheduling of their Installation. - Assign and Dispatch Installation Technicians on Requirement Basis. **Key Responsibilities** - I&C planning & coordinating with team - Coordination with operation, logistics & customer - Ensure customer readiness...

We have opening for call coordinator Role: Call center Location: Bangalore Client: Toyota Notice period: Immediate Good Communication required Education: Any Graduate Must Have: Voice process, Inbound JD: - Handle Outbound Sales Calls to Selected Customers to Cross Sell/ Upsell - Handle Outbound Welcome/Service Calls to explain Benefits to...

Offer Submission - Clarifying Order Terms - Finalizing Commercial offer with Principal/ Factory / Stores - Clarification on PO from Sales/ Customer Dispatch Management - Payment Collection & Recovery Responsible for Software data entry & MIS Responsible for keeping Data up-to-date on the system Verification of data for correctness Responsible for...

**Service Coordinator**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

Dear all, We have urgent opening for Service coordinator for Packaging & Manufacturing company only for females Location: Borivali (East),Metro mall Working Days: Monday to Saturday Week Off: Every Sunday and 2nd & 4th Sat Time: 9:30 am to 6 pm Experience: 3 years or above CTC -4lpa PRIMARY RESPONSIBILITIES - Effective Time Management Post Order...

We have an excellent opportunity for the profile of **Service Coordinator** **Qualification**: Engineer Graduates **Experience**: 2-3years **Location**: Mahim,Mumbai .Scheduling and dispatching technicians for service calls and maintenance tasks. .Coordinating with customers to arrange service appointments and ensure satisfaction..Managing inventory of...

We have an excellent opportunity for the profile of **Service Coordinator** **Qualification**: Engineer Graduates **Experience**: 2-3years **Location**: Mahim,Mumbai .Scheduling and dispatching technicians for service calls and maintenance tasks. .Coordinating with customers to arrange service appointments and ensure satisfaction..Managing inventory of...

REF: - DETECTIONAPAC01432- DIVISION: - Smiths Detection- JOB FUNCTION: - Administration SecretarialAbout Us **Job Description**: - This person will have accountability for the coordination of the service administration requirements and be responsible for day to day administration of the role. The incumbent must possess a proven track record for timely...

We are looking for an enthusiastic sales coordinator who will be assisting the sales department in all sorts of sales and enquiry-related works with full concentration and dedication. **Job description: - ** - Mainly responsible for liaising with the customers to understand their requirements --Preparing quotations of materials while servicing machines /...

We are a leading company in the packaging industry, committed to delivering high-quality products and services to our clients. We are looking for a skilled Service Coordinator to join our team and manage post-order processes, customer complaints, and inter-departmental coordination. **Key Responsibilities**: - **Time Management & Order Processing**:...

Greetings, We have an excellent opportunity for Service Coordinator Location : Mahim Experience : 2+ years Role: Attend to customer service calls on phone, manage the work allocation thru the service management system, make repair quotations in Tally and interact with the customer for approval, coordinate with services and spares team for completion and...

We are looking for Customer Call Coordinators (Senior and Junior) who can interact with our Existing AMC Customers and with our Non AMC Customers for Client interfacing. Person will be responsible for taking Complaints on call and further coordinate with respective Engineers. These Coordinators shall also liaison with our Team of Engineers namely in IT...