Service Coordinator
7 months ago
Dear all,
We have urgent opening for Service coordinator for Packaging & Manufacturing company
only for females
Location: Borivali (East),Metro mall
Working Days: Monday to Saturday
Week Off: Every Sunday and 2nd & 4th Sat
Time: 9:30 am to 6 pm
Experience: 3 years or above
CTC -4lpa
PRIMARY RESPONSIBILITIES
- Effective Time Management Post Order Processing
Efficient handling of Customer Complaints / Feedback
Efficient Coordination with Service Team
High Level of Inter Departmental Coordination & Co-operation
Responsible for Order Process Management
Offer Submission
- Clarifying Order Terms
- Finalizing Commercial offer with Principal/ Factory / Stores
- Clarification on PO from Sales/ Customer
Dispatch Management
- Payment Collection & Recovery
Responsible for Software data entry & MIS
Responsible for keeping Data up-to-date on the system
Verification of data for correctness
Responsible for Coordination of Machine Installation
- Follow up for information of machine landing at port
- Get clarification wherever necessary
- Updates to all concerned people/ department
- Custom clearance co-ordination
Responsible for Follow up for Readiness of site for Installation
- Follow schedule, process of installation
- Follow up for readiness of site of installation of Machine
- Coordinate with Service Engineer / manager for preparation of site.
- Responsible for Co-ordination Deputation of engineer for installation
Responsible for Efficiently handling & handing over service / complaint details to Engineers
- Attend Service Calls from Customers with high proficiency
- Provide telephonic support through Service Engineer
- Co -ordination of Engineers for AMC visits, breakdown visits
- Coordination of Engineers for Travelling all over India as per requirement of service calls
- Excellent Customer Interaction & Relation Building
Responsible for Coordinating for logistics of Spares
- Documentation of Logistics
- Delivery Follow up of Spares
Payment follow up & Recovery
Generate Reports
- Service Call Report (with TAT for each call)
- AMC / Warranty Service Calls status report
- Commercial Sheet (spares & Service charges)
- Daily visit reports of SE
Responsible for Projecting the highest service standard of the organization
**Job Types**: Full-time, Permanent
**Salary**: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Experience**:
- total work: 3 years (preferred)
Ability to Commute:
- Borivali, Mumbai, Maharashtra (required)
Ability to Relocate:
- Borivali, Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91
7738292407
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