Service Coordinator

7 months ago


Borivali Mumbai Maharashtra, India Placement local Full time

Dear all,

We have urgent opening for Service coordinator for Packaging & Manufacturing company

only for females

Location: Borivali (East),Metro mall

Working Days: Monday to Saturday

Week Off: Every Sunday and 2nd & 4th Sat

Time: 9:30 am to 6 pm

Experience: 3 years or above

CTC -4lpa

PRIMARY RESPONSIBILITIES
- Effective Time Management Post Order Processing

Efficient handling of Customer Complaints / Feedback

Efficient Coordination with Service Team

High Level of Inter Departmental Coordination & Co-operation

Responsible for Order Process Management

Offer Submission
- Clarifying Order Terms
- Finalizing Commercial offer with Principal/ Factory / Stores
- Clarification on PO from Sales/ Customer

Dispatch Management
- Payment Collection & Recovery

Responsible for Software data entry & MIS

Responsible for keeping Data up-to-date on the system

Verification of data for correctness

Responsible for Coordination of Machine Installation
- Follow up for information of machine landing at port
- Get clarification wherever necessary
- Updates to all concerned people/ department
- Custom clearance co-ordination

Responsible for Follow up for Readiness of site for Installation
- Follow schedule, process of installation
- Follow up for readiness of site of installation of Machine
- Coordinate with Service Engineer / manager for preparation of site.
- Responsible for Co-ordination Deputation of engineer for installation

Responsible for Efficiently handling & handing over service / complaint details to Engineers
- Attend Service Calls from Customers with high proficiency
- Provide telephonic support through Service Engineer
- Co -ordination of Engineers for AMC visits, breakdown visits
- Coordination of Engineers for Travelling all over India as per requirement of service calls
- Excellent Customer Interaction & Relation Building

Responsible for Coordinating for logistics of Spares
- Documentation of Logistics
- Delivery Follow up of Spares

Payment follow up & Recovery

Generate Reports
- Service Call Report (with TAT for each call)
- AMC / Warranty Service Calls status report
- Commercial Sheet (spares & Service charges)
- Daily visit reports of SE

Responsible for Projecting the highest service standard of the organization

**Job Types**: Full-time, Permanent

**Salary**: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- total work: 3 years (preferred)

Ability to Commute:

- Borivali, Mumbai, Maharashtra (required)

Ability to Relocate:

- Borivali, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
7738292407


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