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Service Coordinator
4 days ago
Role Definition : Taking Ownership of Achieving Assigned Objectives
**PRIMARY RESPONSIBILITIES**
Effective Time Management Post Order Processing
Efficient handling of Customer Complaints / Feedback
Efficient Coordination with Service Team
High Level of Inter Departmental Coordination & Co-operation
**GENERAL RESPONSIBILITIES**
Responsible for Order Process Management
Offer Submission
Clarifying Order Terms
Finalizing Commercial offer with Principal/ Factory / Stores
Clarification on PO from Sales/ Customer
Dispatch Management
Payment Collection & Recovery
**Responsible for Software data entry & MIS**
Responsible for keeping Data up-to-date on the system
Verification of data for correctness
**Responsible for Coordination of Machine Installation**
Follow up for information of machine landing at port
Get clarification wherever necessary
Updates to all concerned people/ department
Custom clearance co-ordination
**Responsible for Follow up for Readiness of site for Installation**
Follow schedule, process of installation
Follow up for readiness of site of installation of Machine
Coordinate with Service Engineer / manager for preparation of site.
Responsible for Co-ordination Deputation of engineer for installation
**Responsible for Efficiently handling & handing over service / complaint details to Engineers**
Attend Service Calls from Customers with high proficiency
Provide telephonic support through Service Engineer
Co -ordination of Engineers for AMC visits, breakdown visits
Coordination of Engineers for Travelling all over India as per requirement of service calls
Excellent Customer Interaction & Relation Building
**Responsible for Coordinating for logistics of Spares**
Documentation of Logistics
Delivery Follow up of Spares
Payment follow up & Recovery
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7400185158
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