Service Coordinator

7 months ago


Mumbai Maharashtra, India Wisecor service pvt ltd Full time

Role Definition : Taking Ownership of Achieving Assigned Objectives

**PRIMARY RESPONSIBILITIES**

Effective Time Management Post Order Processing

Efficient handling of Customer Complaints / Feedback

Efficient Coordination with Service Team

High Level of Inter Departmental Coordination & Co-operation

**GENERAL RESPONSIBILITIES**

Responsible for Order Process Management

Offer Submission

Clarifying Order Terms

Finalizing Commercial offer with Principal/ Factory / Stores

Clarification on PO from Sales/ Customer

Dispatch Management

Payment Collection & Recovery

**Responsible for Software data entry & MIS**

Responsible for keeping Data up-to-date on the system

Verification of data for correctness

**Responsible for Coordination of Machine Installation**

Follow up for information of machine landing at port

Get clarification wherever necessary

Updates to all concerned people/ department

Custom clearance co-ordination

**Responsible for Follow up for Readiness of site for Installation**
Follow schedule, process of installation

Follow up for readiness of site of installation of Machine

Coordinate with Service Engineer / manager for preparation of site.

Responsible for Co-ordination Deputation of engineer for installation

**Responsible for Efficiently handling & handing over service / complaint details to Engineers**

Attend Service Calls from Customers with high proficiency

Provide telephonic support through Service Engineer

Co -ordination of Engineers for AMC visits, breakdown visits

Coordination of Engineers for Travelling all over India as per requirement of service calls

Excellent Customer Interaction & Relation Building

**Responsible for Coordinating for logistics of Spares**

Documentation of Logistics
Delivery Follow up of Spares
Payment follow up & Recovery

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7400185158


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