Service Coordinator
6 months ago
**KEY RESULT AREA - SERVICE COORDINATOR**
**Role Definition : Taking Ownership of Achieving Assigned Objectives**
**PRIMARY RESPONSIBILITIES**
Effective Time Management Post Order Processing
Efficient handling of Customer Complaints / Feedback
Efficient Coordination with Service Team
High Level of Inter Departmental Coordination & Co-operation
**GENERAL RESPONSIBILITIES**
- **Responsible for Order Process Management**_
Offer Submission
- Clarifying Order Terms
- Finalizing Commercial offer with Principal/ Factory / Stores
- Clarification on PO from Sales/ Customer
Dispatch Management
- Payment Collection & Recovery
- **Responsible for Software data entry & MIS**_
Responsible for keeping Data up-to-date on the system
Verification of data for correctness
- **Responsible for Coordination of Machine Installation**_
- Follow up for information of machine landing at port
- Get clarification wherever necessary
- Updates to all concerned people/ department
- Custom clearance co-ordination
- **Responsible for Follow up for Readiness of site for Installation**_
- Follow schedule, process of installation
- Follow up for readiness of site of installation of Machine
- Coordinate with Service Engineer / manager for preparation of site.
- Responsible for Co-ordination Deputation of engineer for installation
- **Responsible for Efficiently handling & handing over service / complaint details to Engineers**_
- Attend Service Calls from Customers with high proficiency
- Provide telephonic support through Service Engineer
- Co -ordination of Engineers for AMC visits, breakdown visits
- Coordination of Engineers for Travelling all over India as per requirement of service calls
- Excellent Customer Interaction & Relation Building
- **Responsible for Coordinating for logistics of Spares**_
- Documentation of Logistics
- Delivery Follow up of Spares
- Payment follow up & Recovery
- **Generate Reports**_
- Service Call Report (with TAT for each call)
- AMC / Warranty Service Calls status report
- Commercial Sheet (spares & Service charges)
- Daily visit reports of SE
- **Responsible for Projecting the highest service standard of the organization**_
**Job Types**: Full-time, Permanent
Pay: ₹302,128.00 - ₹406,370.65 per year
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Experience**:
- Service Coordinator: 4 years (required)
Work Location: In person
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